Unable to connect to the Internet using Auntie Photon, it shows the device has been disconnected or is not available when clicking on the button connect

Original title: Auntie Photon

Hi all

I use Auntie Photon on windows platform 8, and it shows the device has been disconnected or is not available when clicking on the button connect. For this reason, I am not able to use internet on my Laptop.I also in contact with the customer service and they told me to take the laptop to any engineer to solve this problem.

Help, please.

Advertisement

Hi Varun,

Thanks for posting on Microsoft Community. I understand that you are not able to connect to the Internet using the dongle Auntie Photon. Let us work together as a team and try to get this fixed number.

Please help me with the following information related to this issue:

  1. You have installed the required software on your computer which came with Auntie Photon?
  2. Do you see an error or exclamation point in Device Manager when you connect Auntie Photon dongle? See the steps to check:
  • Press Windows Key + X.
  • Select Device Manager.
  • Check if there is no error or exclamation point under Auntie Photon.

This problem can occur if device drivers are not get detected or due to missing/corrupt device drivers.

Please follow the steps mentioned below:

Method 1: Run the hardware troubleshooter

The convenience store is an automated tool that checks the hardware attached to the computer for known problems and provides details on how to correct them. Follow these steps to run the troubleshooter.

  1. Press Windows key + W on the keyboard.
  2. Type the Troubleshooting in the search bar and press Enter.
  3. In the Troubleshooting window, click show all in the left pane.
  4. Click hardware and devices.
  5. Click right on material and devices and and select run as administrator.
  6. Click Next and follow the on-screen instructions to complete the process troubleshooting.

If the troubleshooter could not find and fix the problem, I would suggest trying the following method and check.

Method 2:

Note: Make sure that the Auntie Photon dongle is plugged.

Step 1: You can try to uninstall and reinstall the drivers of Auntie Photon and check. Follow these steps:

  1. Press Windows key + X on the screen.
  2. Select Device Manager.
  3. Expand the network adapter and right click on driver and select Uninstall.
  4. Restart the computer.
  5. Windows will automatically load the drivers.

Step 2:

You can also try to launch the Windows updates and install all the updates that are available including the driver in option and the updates of the firmware.

Windows Update: frequently asked Questions

You can also get in touch with Auntie Support and check the updates to driver for Windows 8.

Please answer us on the State of the question to help you further.

Tags: Windows

Similar Questions

  • the device has been disconnected or is not available

    I can detect the modem Huawei E173 usb and install following the instructions, but when I try to connect, watch the device has been disconnected or is not available.

    Help, please!

    Currently, my version of the MacBook has been OS X 1 10.11.4

    its MacBook Pro OS X 10.11.4

  • You need to set the drive letter to the USB Ports front before any device has been inserted - that won't change when the device is connected. I have Windows XP Professional with Visual Studio 6 installed

    You need to set the drive letter to the USB Ports front before any device has been inserted - that won't change when the device is connected. I have Windows XP Professional with Visual Studio 6 installed. Thanks for your help

    diana73,

    First of all, make sure that you're connected Administrators account to do.

    How to change a drive letter to change an existing drive letter on a drive, on a partition, or a volume, follow these steps:

    1. Sign in as an administrator or as a member of the Administrators group.
    2. Click Start , click run and type compmgmt.msc .
    3. In the left pane, and then click disk management .
    4. Right click on the drive, the partition, the logical drive or volume that you want to assign a drive letter to and then click change drive letter and paths .
    5. Click change .
    6. Click assign the following drive letter if it is not already selected, click the drive letter that you want to use, and then click OK .
    7. Click Yes when you are prompted to confirm the drive letter change.

    The letter of the drive, partition, or volume that you specified is changed, and the new drive letter is displayed in the appropriate drive, partition, or volume in the disk management tool.

    Good luck! Please rate me upward if you find my post helpful. Thank you!

  • Constant pop up of the notice that says "USB device not recognized" after the device has been disconnected

    Trying to connect a Sony W760 to PC Suite and receive the notification as the "peripheral USB is not recognized. Clicked on the indications of alert and monitoring. The device is not installed. Computer restarted, but the alert keeps popping up every 10 to 15 seconds. How to stop?

    Found the answer to the problems by accident. I had turned off my Avast, during the installation of the programs, but did not know that the computer came with Norton already active. Nothing on the screen noted that it is there. The Sony site, under the heading troubleshooting USB and I saw it mentioned to disable McAfee. Became curious and went to control panel > programs and features looking around and found the Norton. Uninstalled, downloaded programs from Sony, install and everything works fine. Just a reminder, check all your security system before installing programs.

  • How can I connect to xbox live on xbox using Auntie Photon?

    Auntie photon is a huawei device (modem EC156 HSIA). Can we this modem with the XBox 360?

    Hi vaibhav,

    The Xbox 360 and original Xbox do not support this feature. For more information, you can visit the official Xbox forums to:
  • Please wait while Windows configures FAX"... this process stops and I get another message that says:"the component you are trying to use is on a CD-ROM or another removable disk that is not available. "

    Original title: widows installation problem

    I have Windows XP Professional running on a desktop older.  I cleaned the disk and I would use it only as a 'internet '.  It works well and response times are pretty fast, but when I connect I get a box that says "Please wait while Windows configures FAX"... this process stops and I get another message that says "the component you are trying to use is on a CD-ROM or another removable disk that is not available", "put the 'FAX' disk and click OK. , "" Use Source: '1' "»

    The first question is I do not use a fax application and never did, I have tried every disk I can think of to complete the process, but I get the same message with each one 'the path '1' is not found. "Make sure you have access to this place and try gain or find the installation 'FAX, MSI' package in a folder from which you can install the FAX product." .. then "error 1706 - FAX." Valid any source not found for the FAX product.  Windows Installer cannot continue. »

    This will take place two or three times at the beginning upward.  How can I prevent Windows Setup tries to install something that I do not use or do not seem to have?  I deleted any fax program, that I could find on the computer, and nothing seems to work.

    Hello

    1. have you done any change in software on the computer lately?
    2. are you able to install other applications and programs successfully?

    Check to see if the problem exists in Safe Mode, if the computer works as expected in mode without failure, then we can solve the problem in the clean boot state. There is an application which is set to start when you start the computer and which launches the installer of Windows.
    a. refer to the article below for the procedure safe mode in Windows XP
    A description of the options to start in Windows XP Mode
    http://support.Microsoft.com/kb/315222

    b. you need to perform a clean boot to find the program that is causing and then disable or remove.
    How to configure Windows XP to start in a "clean boot" State
    http://support.Microsoft.com/kb/310353/en-us
    Note: When you are finished troubleshooting, follow the steps as explained in the article to reset the computer to start as usual.

    I hope this helps.

    Thank you, and in what concerns:
    Shekhar S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • Updated Firefox to update automatically so that the internet has been disconnected, and now it's showing I updated Firefox. What should I do?

    I started Firefox even if the internet has been disconnected. But before opening, Firefox updated automatically, not advising me that I was disconnected. It shows now that I have the newest version of Firefox. What should I do?
    Operating system: Windows XP Professional Service Pack 2.

    He's going to have downloaded the update while you were connected and the next time you start Firefox, it will have installed upgrading if you were connected or not.

  • HEX 0x8BBB0011 as the connection to the server has been disconnected

    Hello

    I use a shared variable of the network to control a loop in FPGA in cRIO 9073. 1 for a month, the program was runing without any problem, but suddenly, the VI is thrwoing an error

    "HEX 0x8BBB0011 connection to the server has been disconnected.

    The error or warning occureed while writing the following shared variable

    \\NW-cRio\NW Library\NW_Force_cal

    \\169.254.106.130\NW Library\NW_Force_cal ".

    A screenshot of VI is fixed, the NW_Force_cal is highlighted.

    After the VI has been shut down and restart the VI took over running without problems. This kind of unpredictable behavior is very difficult to manage, I lost data in real time during 12 hours of recording because of this problem.

    Please suggest a solution for this problem.

    Thank you

    Guilhem

    The error has explained the issue.  The network had problems that led to the server being offline.  How to solve this problem is to understand what is meant by "real time".  It's just another way to describe a deterministic calculation.  In other words, the program ensures that everything will happen within a predetermined period.  Order things to be deterministic, they must be controllable.  The most obvious way to break the determinism is to prompt the user for entry.  As we cannot guarantee clearly not the user will respond within a given period, can no longer call the deterministic program.  In this case, we have a more subtle break of determinism.  Relying only on a network will break determinism.  It is not simply a way to ensure that the network is not getting hit harder than usual.  In this case, the network was down for a period of time long enough to raise an error.

    Here's where we get to fix things.  Once the error has been generated, the code to do with it?  The wire of the error is not used for anything else.  I expect to raise an error and stop the program.  Clearly this isn't the desired behavior.  So, why we do not use the wire for an error handling?  In case of error, you can connect the data locally.  When you cover the network, you can clear the log to the host PC that you usually use to collect your data.  This command removes the dependency of your network for the code works.  With the help of a more robust code solves the problem with the relatively easy error management.  Unfortunately, there is absolutely nothing anyone here can do to ensure your network never loses connectivity.

  • Why always, I received management is not available when you use maps for the iPhone 6 and I live in the Qatar?

    Why I always get direction is not available when you use maps for the iPhone 6 more?

    Currently I live in the Qatar.

    Hi Alison, Sameh

    The reason why you see directions is not available, it's that for cards of Apple, turn-by-turn directions is not a feature that is available in the Qatar. You can search for places and satellite imagery
    Take a look at the link below for more details on what features are available in the Qatar.

    iOS 9 feature availability
    http://www.Apple.com/iOS/feature-availability/

    Nice day

  • The feature you are trying to use is on a network that is not available. Click OK to try again or enter a different path to the folder that contains the installation packagr 'TrayApp.msi'

    Original title: trayapp

    When I open the computer message appears, the component you are trying to use is on a network that is not available. Click OK to try again or enter a different path to the folder that contains the installation packagr 'TrayApp.msi' in the box below.
    C:\Users\user\AppData\Local\Temp\7zS5216\setup\TrayApp\
    When I click ok the message this way that c:\users\user\appdata\local\temp\7zs5216\setup\trayapp\ is not found. Verfy that you have access to this location and try again or try to find the 'TrayApp.msi' in installing a package file from which you can install the product'TrayApp.
    When I try to cancel the warning message, is that an installation package for the TrayApp product is not found. Again the installation again using a valid copy of the 'TrayApp of installation' package. I already uninstalled all HP products, but this message is still bothering me, how to solve this problem?

    Hey Tama,


    -What version of windows is installed on the computer?
    -Have there been recent changes to the computer before the show?
    I recommend you go through the next HP document and check if it helps.
    Hope this information is useful.
  • Cannot install Silverlight error: the component that you are trying to use is on a CD-ROM or another removable disk that is not available.

    Original title: Cannot install siverlight wants cdrom

    When I try to install from a download of Microsoft Silverlight, I come me next survey on my screen:

    The feature you are trying to use is on a CD-ROM or another removable disk that is not available.

    Insert the disc of "Microsoft Silverlight" and click OK

    Use source:
    Installation of Microsoft Silverlight 1

    I killed the associated files of SilverLight with REGEDIT.  In Add or remove programs to audit, it has returned.

    Please help as I can't watch videos COMCAST without installed.

    Frank K.

    Hello

    I suggest you go to the link below and post your question in the Silverlight forums for help on this issue.

    http://forums.Silverlight.NET/

    Hope this information is useful.

  • TrayApps Message - the component you are trying to use is on a CD-ROM or another removable disk that is not available. Insert the TrayApp disk and click on 'ok '.

    Original title: TrayApps Message

    I get a message, "TrayApp" - the component you are trying to use is on a CD-ROM or another removable disk that is not available.  Insert the TrayApp disk and click on 'ok '.

    Hi BobKern,

    Follow the steps listed in the article mentioned below to solve the problem:

    Resolving MSI startup errors

  • "The feature you are trying to use is on a CD-ROM or another removable disk that is not available. Insert the disc "TrayApp".

    OT: TrayApp disk?
    I get a message after my computer starts "the component you are trying to use is on a CD-ROM or another removable disk that is not available. Insert the 'TrayApp' disk then I have another box that says please wait while the window configures TraApp. They're going away the screen, I'm sure it's something on my beginning of preety menu up which should be removed, but don't know what it is. Please can someone help?

    Hi sandirose,

    1. using HP printer?
    2. don't you make changes to the computer before the issue occur?

    TrayApp disk is a HP printing software, I suggest you perform clean boot and remove the program that is causing the problem.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.Microsoft.com/kb/929135

    Note: follow step 7 of section of boot KB929135 to the computer in normal mode.

  • I use Photoshop Cs5 on a PC that has been installed by the manufacturer of my PC in 2011, I tried to use it yesterday, and I get an error message saying to re - install the program. I have no knowledge on how to help.

    I use Photoshop Cs5 on a PC that has been installed by the manufacturer of my PC in 2011, I tried to use it yesterday, and I get an error message saying to re - install the program. I have no knowledge on how to help.

    Hello

    Please access "' programs and features'" and uninstall the Photoshop CS5 and access the link as follows to download the program installation of Photoshop CS5 and re - install and activate it with the serial key you have.

    Download Adobe Creative Suite 5 products

    Thank you.

  • Try to reconnect the file history and then try to restart it, it says has been disconnected.

    Original title: Ihave even question rereconnecting windows player 8

    I tried to re connect my history of file player from what I've read, will reconnect the file history.  you try to restart it, it says has been disconnected. How can I reconnect it them. has the red x on the icon

    Hi Larry,

    1. What is the full error message that you receive?

    2. you try to connect an external USB driver for backup?

    You may receive this error message if the external hard drive is not properly detected.

    You can consult the section "Reconnect your drive" article and check:

    What happens if something is wrong in the history of the files?

    For more information, see the articles:

    Restore files or folders by using the history file

    Set up a drive to history file

    Protect the user with history of files files

    Hope the helps of information. Let us know if you need help with Windows related issues. We will be happy to help you.

Maybe you are looking for