Unable to connect to the parental control with existing Microsoft Account

I can't connect to Windows Live Family Safety with my existing Microsoft Account.

I enter the e-mail address and password and click the Sign In button, and then get an error message saying "the e-mail address or the password is incorrect."

The e-mail and password are correct, then why can't connect? I used to be able to connect to OK.

  1. This happens on two different Windows 7 laptops. I rebooted, cleared history, etc., and this did not help.
  2. I checked the e-mail address and the password several times (case is correct, that shift caps lock is not on, etc.).
  3. My address e-mail/Microsoft account is not an address Outlook.com, Live.com or Hotmail.com - it's my own domain, something like<*** email="" address="" is="" removed="" for="" privacy="" ***="">
  4. The Microsoft Account works for all other applications and web sites on my computer Windows 7 mobile, phone Nokia Lumia 920, Lenovo ThinkPad 2 compressed (Win8).
  5. This Microsoft Account <*** email="" address="" is="" removed="" for="" privacy="" ***="">works very well for Office 365 Home Premium.

Thank you

And the solution is...

Disable the verification of two steps in the security settings for information on live.com.

The parental control client cannot authenticate because he cannot ask the authenticator application code. Can't Movie Maker or one of the other applications of Windows Essentials .

Awareness in two steps of authentication must be added to the Windows Essentials applications.

Tags: Windows

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    Version 2011 (15.4.3538.513)
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