Unable to connect to the PPPoE server with 2 BEFSR41ver

I had to get a new AT & T DSL line to a new home with new ID and password. I've never had a problem with the router to the old address and the line DSL.  I've reconfigured the router with a new user name and password for PPPoE I got from AT & T for use with their new motoroal they sent me. The modem gives me the internet when I connect the modem directly to the computer.  When I connect the modem to the WAN port of the router with the computer connected to one of the LAN ports on the router, I get "Unable to connect to PPPoE" when I try to access the internet. When I connect the modem to one of the LAN ports with another port LAN from the router to the computer, I don't have the internet, but this is not recommended for the router cable management. With the modem connected to the WAN router and a power cycle performed port, I still get the same error message. I disabled my firewall and still have the same error message. I don't think I have another firewall to operate.  I never had this problem to my old address and line DSL AT & T with different ID and password and the same router.  Anyone know what is happening?  STEIN

Your problem is that your "modem" is actually a "modem-router" and it uses the same subnet as the BEFSR41 192.168.1.x.  To resolve this issue, follow these steps:

All first, reset your BEFSR41 factory default, then set the "local IP address" 192.168.2.1

To do this, follow these steps:

To reset your router by default, follow these steps:

(1) turn off all computers, the router and the modem and disconnect from the wall.
(2) disconnect all the wires of the router.
(3) turn on the router and let it start up completely (1-2 minutes).
(4) press in and hold the reset for 30 seconds button, then release it, then let the router reset and restart (2-3 minutes).
(5) turn the router.
(6) connect a computer cable to port 1 of the router (NOT to the internet port).
(7) turn on the router and let it start up completely (1-2 minutes).
(8) the power of the computer (if the computer has a wireless card, make sure it's off).
(9) try ping on the router. To do this, click the 'Start' button > all programs > Accessories > command prompt. A black DOS window will appear. Enter the following text: "ping 192.168.1.1" (without the quotes) and press the Enter key. You will see 3 or 4 lines that begin with ' response to... ". "or"Request timed out". If you see "reply from...". ", your computer has found your router.
(10) open your browser and point it to 192.168.1.1. This will take you to the login page of your router. Leave the user name blank and in the password field, enter "admin" (without the quotes). This will take you to your router configuration page. Note the version number of your firmware (usually found near upper right corner of the screen).  Then, change the "local IP address" 192.168.2.1, then click the 'Save Settings' button and wait (3 to 60 seconds) of the screen refresh.  You will be probably disconnected from the BEFSR41.  Don't worry about this.  Turn off the BEFSR41 and your computer.

(11) then, using an ethernet cable, wire the ethernet port of the modem to the Internet port on the BEFSR41.  Turn on your modem and enable good start.  Turn on your BEFSR41 and enable good start.  Turn on your computer.  Test your system, it should work.

If you can not ' response to... ". "in step 9 above, your router is probably dead.  Report with this info.

If you get a response in step 9, but cannot complete step 10, is that your router is dead or the firmware is damaged. In this case, a report with this problem.

If you need additional assistance, please state the version of firmware on your router and the results of steps 9 and 10. In addition, if you receive error messages, copy them exactly, and report.

Please let me know how things turn out for you.

Tags: Linksys Routers

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