Unable to connect to the server on my HP Officejet Pro 8100 eprint

I bought this printer a few months ago and had no problems of implementation. It is configured as a wireless printer and I allowed him to install his own IP (use DHCP). EPrint configuration was also easy to implement.

Last week, it was necessary for me to set up my network home, consisting of 3 computers, NAS QNAP, IPAD3, HP printer, with static IP addresses.
To set a static IP address on my printer, I had to reset the printer, uninstall the software and drivers and reinstall. Everything is going well until I tried to connect to the eprint server by using the embeddeded web server (EWS). It wouldn't let me connect to the server. I went into the settings of web services, but not a not to connect to the server in one of the topics. On the printer, the symbol wireless is turned on and the printer works with all my devices on the network, but the EPRINT symbol is turned off and not be in power switch manually.
(My main computer is a HP Envy 17 under Windows 7 Ultimate and the printer has been configured using this computer. 2 other computers running Windows XP
I would appreciate your help. Thank you very much

Hi VisionAiry,

Received an email from HP no later than April 4, after I had been hunting them for a response. I've been away for a few days, so today was the first opportunity to try the HP suggestions, they were as follows:-

We recommend that you do the following:

Please, check the following:
You have a MAC filter or the firewall of the router may be blocking the signal?

Please proceed as follows:
-Perform a reset of the NVM on the printer, please find the below steps.
-update the firmware of the printer, please find the below steps.
-connect the printer to the router with the Wireless Setup Wizard (dynamic IP address)
Press the button on your printer wireless
Choose settings
Choose Wireless Setup Wizard
-Enter Google's DNS servers in the EWS (built-in web server) the printer
Click the Networking tab
on the left side choose wireless (802.11)
in verifying the Configuration of DNS manual DNS server address
in manual preferred DNS 8.8.8.8 Server type
in auxiliary DNS server, type 8.8.4.4

-enable Web services
-If this does not work, please provide us with the exact error message.

Execution of the NVM reset
NOTE: Be sure to keep the ink supplies in the unit to avoid to reset the State of the initialization of the device.

1. press the Power button to turn off the product.

2. with the product off, press in and hold the wireless button and the button (the button with the rectangle and arrow) and then press the power button.

3. release all buttons.

4. wait while the product resets. The screen stays on during the reset process.
When the on stop button lights or flashes, the product is ready for use.

Firmware update
Please follow the link on the hp site for an update of the firmware:

http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?product=5218794&LC=en&cc=UK&DLC=en&lang=en&cc=UK

It is absolutely vital that this update via a USB cable or ethernet so it is physically wired to the printer. An update of firmware through a wireless connection is NOT recommended and may cause other problems with your printer.

I have also attached the link for the User Guide in case you want to review.

https://external1.collaboration.HP.com/external/tecteam/Shared%20Documents/product%20Line%20Files/TEC%20Inkjet/UG%20OJ%20PRO%208100.PDF

AirPrint

Please update firmware as explained above.

Please turn on the router, the printer and the iPad. Important first to reboot the router.

Make sure that the product is connected wireless to the same subnet as your iOS device.
Check if the printers EWS accessible from Safari on the iPhone/iPad (insert the IP address in the URL field). If this is not possible, then the iPad/iPhone not be connected to the same network as the printer. Open system preferences, and then select the network

After suggestions from HP and after having re-recorded with eprint and after the email address for a new another eprint choosing, I can now use eprint and print from my IPad with all devices on my network using static IP addresses.

(I don't have to change all the settings on my router)

Thanks again for all your help and suggestions along the way

Tags: HP Printers

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