Unable to display all unread messages in Outlook Express after running "compating" and also update Symantec AV.

Original title: how to repair Outlook Express.

Until recently, when I open Oulook Express, I'd get a screen telling me how many emails that are UNREAD.  I would then click the UNREAD and I'd get a panel showing all the emails in the order in which they came from my ISP.  Now, however, when I open OUTLOOK EXPRESS, I get immediately the last email rec'vd and the only way I can see others, is to remove the one that is open.  I am running XP-Professional and anti-virus from Symantec.  This change seemed to arise as a result of a routine compaction and update my Symantec anti-virus.  I tried to 'uninstall' OUTLOOK EXPRESS by unchecking in 'Add/Remove Windows components' and then 'install' again by checking the box, but he always reacts the same way.  Is it possible that OUTLOOK EXPRESS has somehow been corrupted?  For any help or suggestion would be greatly appreciated.

OE uncheck in Add/Remove removes only the access and nothing else. Compaction is a necessary process and unless you have actually lost messages, I doubt it was that. It is more likely Symantec which is least friendly OE AV program there. All that said, follow these steps.
 
1: view | Current view. Make sure Show all Messages is the only option that is checked.
 
2: Try in a new identity. You may have a damaged identity especially if it's the default main identity. File | Identities | Add the new identity. Create a new one and try it. If all goes well, you can import your messages and address book from the old identity and delete it.
 
Note: Do not use the main word in the name of the new identity.

Tags: Windows

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