Unable to download POP3 e-mail.

WIN8.1 using Tbird 24.5.0. Download the emails became intermittent in mid-May. From 6/4, none can be downloaded. No problem with sending emails. I have a POP3 with Earthlink account. I started Tbird in SafeMode via help > restart with ad - ons disabled.

The status bar at the bottom said I was connected to pop.earthlink.net. He then stated that it was "TΘlΘcharge message 1 of 116'. After some time with no incoming message, he says "no messages to download. He never said message 2 download, so I don't think that the messages were somewhere unknown.

This is the situation with my Windows Firewall disabled and my G Data antivirus disabled. I tried various other things after reading that others have a similar problem. EarthLink support check that I have the right settings. I uninstalled Tbird and reinstalled. I deleted the account and added a new - and lost my saved emails until I went to my backup. Someone said a blocker of advertising. I have one on Chrome Adblock Plus; I don't see how it would affect Thunderbird.

What now? Thanks, Bruce

Well, the e-mails stopped coming again! This time when I turned off my G Data antivirus mail followed, they began to come. This had happened before, but they continued to come when I turned the supervision of email on.

I asked G Data support and they said that I must put their certificate in Thunderbird. FYI, here's what they said to do, and it worked for 4 days.

Our latest software update 25.0.1.4 has introduced a new feature allowing it to scan SSL encrypted mails.

However for some email clients, it may be necessary to manually import our root certificate.

You can do so by following the steps below:

   1. Open your G DATA Software and go to Settings > "E-mail check"
   2. In "encrypted connections (SSL)", use the function "Export Certificate ..." to save the certificate.
   3. Import this certificate in the root certificate store of your email program

Tags: Thunderbird

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