Unable to launch the scanner on Epson AIO Printer

I had my Epson WF3520 AIO printer for some time and had no problems with printing and faxing.  However, I'm unable to scan anything.  The printer indicates that there is a communication error when the functionality of the scanner is used. I have checked the installation disc and run set up without success.  I contacted Epson and their tech support could not fix the situation and referred me to Windows.  There is an error "1068" which indicates that Windows does not start acquisition for imaging scanners.  Is this a quick fix, I can do myself or do I get technical support for Windows to sell me a maintenance contract that they may or may not solve?  I had this printer AIO for 2 1/2 years and have lived without the function of scan, but it would be nice to have.  Any comments would be greatly appreciated.  Thank you!

This error appears when printing software does not start with Windows.  If you have the software installed, then check in msconfig > startup or > Services (after hiding all the MS Services) to see that all the elements of Epson are verified, apply and then restart.

If not then go to the Epson Support Web page downloads for your model, download the software, install it and allow it to boot with Windows so that the software will be waiting when you want to run a scan.

Scanning can still occur with only the printer driver of base that installs normally when you plug in the printer, but you need to open Windows Fax and Scan Utility to start it.  If the printer is not detected, you will need the software of Epson.

Tags: Windows

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