Unable to play DVDs on my Toshiba laptop

I can't play DVDs on my Toshiba laptop.

It started a few months there with DVD freeze. Now, I am unable to read DVDs at all.

Tried a few internet solutions. Have also made approximtale six weeks ago and next to the factory. Have installed all Windows updates. Unable to read the DVD. Incidentally can still play CDs.

Any idea what is the problem and a solution please.

Thank you very much.

Hello

Can you please tell us what operating system you are using and what model of laptop.

In any case, if your optical disc drive can read CD but not DVD, it is possible that the driver is defective or the lens is dirty.
The first time, please clean the lens.

If this will not help it is possible that ODD has problem with the calibration of the lens.

Tags: Toshiba

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