Unable to send emails with attachments on Windows Mail
Original title: Live Mail troubleshooting
For 48 hours, we were unable to send emails and attachments. We use Live Mail on Windows 7. Any suggestions?
You get a specific error or the message just stay in the Outbox?
Also, are you sure that the attachment is too large? Try to send something very small, like a small text file.
Another thing, even if it is little probable that the real problem. I want to just make sure that you are on the latest version of the program. Go to the file menu and about and make sure you're on Version 2012 (Build 16.4.3528). It is not likely that having an older version is the real problem, but it's always good from the most recent version to let you know that you have all the bug fixes.
Tags: Windows
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http://www.oehelp.com/OEBackup/default.aspx -
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Hello Warren,
1. What is the exact error message?
2 did you change on your computer before the show?
3. should we come up with any particular mail or all mail?
Perform the following troubleshooting steps:
Step 1:
I suggest to create a new identity in Outlook Express.
Check out the following link to create a new identity.
OLEXP: How to create and use identities in Outlook Express 5.x and 6.0
Step 2:
Import all contacts from the old identity to the new identity.
Check out the following link to import the contacts.
OLEXP: How to import and export address books in Outlook Express
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You have apparent, but easily fixed dbx file corruption.
Spend most of your messages out of the Inbox and then create new folders to send and sent items box after having moved the messages you want to save to a local folder that you create.
Tools | Options | Maintenance | Store folder will reveal the location of your Outlook Express files. Note the location and navigate on it in Explorer Windows or, copy and paste in start | Run.
In Windows XP, Win2K & Win2K3 the OE user files (DBX and WAB) are by default marked as hidden. To view these files in Windows Explorer, you must enable Show hidden files and folders under start | Control Panel | Folder Options icon | Opinion, or in Windows Explorer. Tools | Folder options | View.
With OE closed, find the DBX files for the items in the Outbox and sent and delete them. New ones will be created automatically when you open OE.
After you're done, followed by compacting your folders manually while working * off * and do it often.
Click Outlook Express at the top of the the folder tree so no folders are open. Then: File | Work offline (or double-click on work online in the status bar). File | Folder | Compact all folders. Don't touch anything until the compacting is completed.
General precautions for Outlook Express:
Do not archive mail in the receipt or sent items box. Create your own user-defined folders and move messages you want to put in them. Empty the deleted items folder daily. Although the dbx files have a theoretical capacity of 2 GB, I recommend all a 300 MB max for less risk of corruption.
Information on the maximum size of the .dbx files that are used by Outlook Express:
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http://www.oehelp.com/OETips.aspx#3Why you don't need your anti-virus to scan your email
http://thundercloud.NET/infoave/tutorials/email-scanning/index.htmNote that for some AV programs, it may be necessary to uninstall the program and reinstall in custom Mode and uncheck analysis when the option is the result of e-mail messages.
Compact often as specified above.
And backup often.
Outlook Express Quick Backup (OEQB Freeware)
http://www.oehelp.com/OEBackup/default.aspxBruce Hagen
MS - MVP October 1, 2004 ~ September 30, 2010
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