Uncertified Apple pencil

Hi guys! I recently bought an iPad 9.7 Pro and now I have iOS 9.3.1 on it. I bought the Apple pencil too but when I tried to connect it to the iPad Pro, I received the message "uncertified". Since I bought it on the Apple Online Store, can't simply a fake pencil, but more probably a defective. You know as a troubleshooting for this problem? I'd like to think it's only a software issue and not a hardware one.

Thanks for your help!

Hello

This is probably a software bug. You have iOS 9.3.1 on your iPad 9.7 Pro (incidentally do not upgrade to iOS 9.3.2 that your device can get bricked) so you can expect a reliable update. If you really want to use the pencil, you might go to Apple to solve the problem, since the guarantee of your pencil is 1 year.

iPad 2 Air, iOS 9.3.2

Tags: iPad

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