Unexpected shutdown of Windows (blue screen)

New installation of all-in-one Photosmart 6510 seemed to go fine (try USB first, since will have the ability to scan).  A page prints fine, but something about the synthesis immediately after (some final development communication, or maybe even the 'Rewards' popup?) causes the unexpected shutdown of Windows with the blue screen.  No further assistance was suggested by Windows.  No errors were detected by the doctor printer hp application that I downloaded.

Hello

First - just for your information, you can also scan using the wireless connection.

If you have a new PC, maybe you have a USB 3.0 on this subject?

If so, be sure to plug the printer into the USB 2.0 port as the HP device does not support the connection USB3.

Tags: HP Printers

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