Unifying Version update

I just found out that our version of unifier has not improved since 9.9.3.  With a release version update was automatic with Skire, but apparently not with Oracle.  Can you tell me how to start the upgrade of our version unify?  Is there a change to customer support related to the new version control?  Should patches also be requested?

The multi-tenant Cloud * 9.9.3 hosted company instances will be updated to version 9.13 on a basis of the company by company. To find out when your individual company instance will be updated contact manager designated to the success of the Oracle customer or another designated representative of sales/Maintenance.

Tags: Oracle

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