Unrecoverable system error! Help, please!

I left my computer for 5 minutes, when I came back I got a blue screen with STOP

Fatal error c000021a session initial system or process system ended unexpectedly with status 0 (xC0000001) (0x0010037c). I get a blue screen and my screen of the homepage is very low. Help ASAP!

Christine

Hi Siciliangal,

Welcome to the Microsoft Community Forums.

According to the description, it seems that you are getting BSOD error message "c000021a fatal system error '. I'll be happy to help you with this problem.

This error occurs when a subsystem of mode user, such as WinLogon or the Client Server Run-Time Subsystem (CSRSS), irremediably compromised and security can not be guaranteed. In response, the operating system goes into kernel mode. Microsoft Windows cannot run without WinLogon or CSRSS.

-Did you do changes on the computer before this problem?

Method 1:

Last known good configuration

It's a Windows startup option that uses the most recent system settings that worked correctly. Whenever you turn your computer off and Windows shuts properly, important system settings are saved in the registry. If a problem occurs, you can restart your computer using these parameters. For example, if a new driver for your video card is at the origin of the problems, or an incorrect registry setting is preventing Windows from starting correctly, you can restart your computer by using the last good known Configuration.

1. remove all floppy disks, CDs, and DVDs from your computer and restart your computer by clicking theStart button, clicking the arrow next to the shut down button, and then clickingrestart.

2. do one of the following:

· If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again by stopping and restarting your computer.

· If your computer has more than one operating system, use the arrow keys to select the operating system you want to start, and then press F8.

3. in the display Advanced Startup Options , use the arrow keys to selectlast known good Configuration (Advanced), and then press ENTER.

4. If your computer has multiple operating systems installed, use the arrow keys to select the operating system that you want to start using the last good known Configuration, and then press ENTER. Windows will then resume starting normally.

Method 2

CHKDSK (Chkdsk.exe) is a command-line tool that checks volumes for problems. The tool tries to repair any that it finds.

1 boot from the DVD.
2. Select the language.
3. click on "Repair your computer" on the install now screen.
4. click Next in the System Recovery Options screen.
5. click on command prompt.
6 type the command chkdsk and press ENTER.

Important: When running chkdsk on the drive if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data can be lost.

Method 3

Offline system restore.

1 boot from the DVD.
2. Select the language.
3. click on "Repair your computer" on the install now screen.
4. click Next in the System Recovery Options screen.
5. click on system restore.
6. choose the date that you want to restore.

See this link for more information.
A Windows Vista computer that has a partition to the Windows recovery environment (Windows RE) is not restored successfully using Windows complete PC Backup and Restore
http://support.Microsoft.com/kb/946010

I hope this helps. Try the above steps and get back to us for assistance. We will be happy to help you.

Tags: Windows

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