unsyncing of the external media player device problem

problem unsyncing of the external device to media player, said click the arrow below the sync, point to the device and click the option UNSYNC, only 3 options below the sync button...
1 Refresh device
2 more options
3 help with synchronization

There is no point way and hilight the listed device and no option UNSYNC peripheral as it says to do it to unsync
have you looked at "all" help files and nothing seems to work, even tried to take the multimedia player to an earler version, did not help
reinstalled drive, did not help

also, now when I open windows Explorer and look at the list of drives and folders, it shows my drive D (backup) as a removable
drive and does not list the external as the F drive device, as it did when I plugged the USB cable attached to the 1st device.

using Windows XP with SP's2 and 3 on a dell inspiron e1505
have windows media player 11 for xp
the device, I am trying to unsync is a smartphone of gust of pantech attached via the usb cable

Thanks for your suggestions, I've not yet tried

It happens in a new user profile?

http://support.Microsoft.com/kb/279783

Can also try to reinstall the USB controllers.

To remove and reinstall all USB controllers, follow these steps:

  1. Click Start, click run, type sysdm.cpl in the Open box, and then click OK.
  2. Click the hardware tab.
  3. Click the Device Manager button.
  4. Expand Bus USB controllers.
  5. Right-click every device under the Bus USB controllers node and then click Uninstall to remove them one at a time.
  6. Restart the computer and reinstall the USB controllers.
  7. Plug in the removable USB storage device and test to make sure that the problem is solved.

Tags: Windows

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