Update hangs on XP SP3 (KB2183461)
How to debug the issue? I have the KB2183461 - IE.log and WindowsUpdate.log.
(I had problems before installing, specifically the installation of iTunes crashes too. I don't know if they are related.)
Thank you.
Hi randdeck,
1. are you able to work on the computer after the update hang?
2. do you have security software installed on the computer?
Method 1
Try to download and install the update manually, check if it works.
Update cumulative security for Internet Explorer for Windows XP (KB2183461)
Method 2
If the previous step fails, then I suggest that you put the computer in a clean boot state and try to install the update.
How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353
Reset the computer to start as usual
When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
(a) click Start, type msconfig in the search box and press ENTER.
(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.
(c) under the general tab, click the Normal startup option, and then click OK.
(d) when you are prompted to restart the computer, click on restart.
I hope this helps!
Halima S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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