Update iOS 10, iTunes says I need to upgrade to version12.5.1, but when I try the App Store says it's already up to date

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  Post edited by: Lorayma12

  Most of the time that what happens when people change their email address main apple id without first signing in iCloud on their phone - the phone remains signed with the old e-mail address. Here's the latest from apple If you can not activate your iPhone, iPad or iPod touch after installing iOS 9.3 - Apple Support

  If you can connect to iCloud.com AND see your phone under appliances, you can remove the account as a last resort.