Update license Contact Center 85 and related services

Hello

One of my clients wants to spend his permit Center contzct, ENH at premium, he has a valid contract of ESW years UCS services for licenses on its deployment.

I would like to know, is - it necessary for him to buy ESW and UCS, as well as the PN upgrade (L-CCX85-85U-E-P-S1)?

Thank you.

Hi Andre,

I was just referring to said ordering guide

Update of UCS contract during the upgrade of licenses Unified CCX

UCS cannot be upgraded from one category to the other (for example Standard on improved). If

client updates within the solution, they need to buy the UCS to a greater or

value equal to cover the new version, so they can claim a credit of unused term

purchase of Service the customer

You can also apply to [email protected] / * / for more details on ESW.

regds,

Aman

Tags: Cisco Support

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