Update Microsoft Access impossible after disk crash

I am running Windows XP Pro.  After a drive failure, I recovered using recovery HP which had been established 2 years previous discs.  Then I restored my data backups.  I now need assistance in several areas:

  1. I'm unable to access Microsoft Updates.  I gives me an error message indicating that I am not allowed to register on the site.  My o/s was purchased with the workstation
  2. I am unable to logoff or shut down the workstation.  (it seems to stop and I'm unable to click icons after I have try to logoff) I need to physically close the workstation by pressing the power button.
  3. I lost IE7 and all updates I had before the crash.

?? How can I access the MS Update site? - and is it possible to get all the updates that are lost including IE7 by CD/DVD rather than trying to download them (dial-up modem)
?? Is there a setting in the Management Console which would affect the ability of closing session or the shutdown of the PC?

IE7 had been installed before the recovery...

Reference:

How to perform a repair of Windows XP installation, if a later version of Internet Explorer is installed
http://support.Microsoft.com/kb/917964

Assuming that you do NOT uninstall IE7 before doing the repair facility, your only recourse is now a clean install.

Backup of personal data (which none should be considered 100% reliable at this point) then do a format and clean install of Windows.  Please note that another repair facility (upgrade AKA on-site) won't fix this!

CF. http://michaelstevenstech.com/cleanxpinstall.html#steps

Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or a network otherwise and before using a USB key that is not brand new, or has not been freshly formatted:

5 steps to help protect your new computer before going online
     http://www.Microsoft.com/protect/computer/advanced/XPPC.mspx

Other useful references include:

HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121c

HOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2b

NOTE: when you reinstall Windows XP, the free trial Norton will be reinstalled (but invalid). You need to (1) uninstall the free trial, (2) download/run the Norton Removal Tool and (3) restart the computer before you reinstall NIS using your product ID 2010.

Good luck!

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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