Update of the marshmallow blackBerry Smartphones AT & T private OTA were frozen and will not accomplish

The AT & T OTA update for the marshmallow has not completed on my phone.  I let it run for about 2 hours and then a message appeared that I intrepretated like done, but it was not installed.

The updates will appear a message with two boxes in gray:

"Check for Updates".

"Continue update"

'BACK' is below which rejects the window.

The phone seems to work fine with 5.1.1 always active.

SO, can I recover from this and get the OTA installation or what I need to do a factory data reset or do I have to install the automatic charger for AT & T on Crackberry?

Hi @jgrobertson

Perform the workaround steps in this KB and let me know the result. Thank you!

38162 PRIV blackBerry seems to have frozen on reboot after upgrade to Android 5.0 lollipop to...

Tags: BlackBerry for Android

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