Update of the software Adobe CC deleted the history of my account and placed me in a 30 day free trial

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• I have a subscription plan cc @ 49.99/month but my account also indicates a 30 day free trial account and it seems to be in conflict. Delete the account for 30 days?

  I have a subscription plan cc @ 49.99/month but my account also indicates a 30 day free trial account and it seems to be in conflict. Delete the account for 30 days?

  Hello

  Please do the following steps and then see the instructions in the links below:

  • Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)
  • Disable the firewall of your machine, see Windows Firewall enable or disable - Windows help , OS x: about the application firewall - Apple Support
  • Turn off the firewall of the security program installed on the computer Internet.

  Connect and disconnect activate Cloud Creative applications

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Activation and deactivation of troubleshooting

  Creating cloud connection errors

  Let us know if that helps.

  Kind regards

  Bani

• I deleted my windows vista administrator account and lost the password.

  I deleted my windows vista administrator account and lost the password. Now I can't get the email or download anything because the user controls pop up window ask again me an administrator password, which I don't have. I need to create another administrator account and the password, but I can't do anything without a password?

  Hello

  If it is not applicaple, you need to reinstall the operating system.

  "What to do if you forget your Windows password"

  http://Windows.Microsoft.com/is-is/Windows-Vista/what-to-do-if-you-forget-your-Windows-password

  "If you forget the administrator password, and you do not have a password reset disk or another administrator account, you will not be able to reset the password. If there is no other user account on the computer, you will not be able to log on Windows and you need to reinstall Windows. »

  Microsoft prohibits any help given in these Forums for you help bypass or "crack" passwords lost or forgotten.

  Here's information from Microsoft, explaining that the policy:

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/keeping-passwords-secure-Microsoft-policy-on/39f56ef0-5d68-41AD-9daa-6e6019c25d37

  See you soon.

• I have Adobe Acrobat standard XI, but at trial as the "compare documents" would include Pro. I tried to download a free trial of Pro, but the installer said that "it has detected a more complete version of the product" - probably my stand

  Okay - just realized that the last screen was asking just for a 'title' to my question!

  I have Adobe Acrobat standard XI, but at trial as the "compare documents" would include Pro. I tried to download a free trial of Pro, but the installer said that "it has detected a more complete version of the product" - probably my standard version? - and stopped installation. It's not clear to me, what are my options for upgrading to Pro, or selectively to have bought the plugin "compare documents" (if possible). I use which is probably a business version of acrobat (i.e. my employer has, not me)-so do not know what catchy limits. I think it's a simple question, but he would appreciate advice.

  -You can not install Acrobat Pro along with Acrobat Standard. You will need to remove Standard in order to install Pro.

  -You (probably) cannot upgrade your license if it is a part of a business license. The license all will need to be upgraded.

  -It is not possible to install only the "Compare document" function as a kind of add-on for Acrobat Standard.

• I have the creative cloud installed on my computer with Photoshop, Illustrator and InDesign for when I used my free trials. I now have a job that allows me to have on my computer for free, however, I have a problem switching to work one

  I have the creative cloud installed on my computer with Photoshop, Illustrator and InDesign for when I used my free trials. I now have a job that allows me to have on my computer for free, however, I have a problem switching on behalf of employment. I've switched to creative cloud and now it of installation and update but due to lack of care and allow me to do something else. Help, please.

  log out and then back to your client application using the adobe for your subscription in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

• I just purchased an annual membership, I presented my credit card information... clicket accept but I never had my license number, and there is nothing about my order in the history of my account... how much time does it take?

  I just purchased an annual membership, I presented my credit card information... clicket accept but I never had my license number, and there is nothing about my order in the history of my account... how much time does it take?

  Constanza,

  I see a subscription is active for you with the same adobe Id allows you to connect to this forum. Please, try to connect and creative cloud back in:

  log in and log out of the desktop Adobe Creative Cloud application

  If you still have any questions, do not hesitate to contact our support staff (be sure to connect to adobe.com with your Adobe ID first)

  CC_membership-account-payment-support

  Guinot

• Looking to find where is the history of my account so I can find information about my purchases

  Looking to find where is the history of my account so I can find information about my purchases

  See here:see your purchase history in iTunes on Mac or PC - Apple Support store

  -AJ

• The 30 day free trial is only *. I tried to download it six times, but nothing is really downloaded. So I just want to pay the rate, since all I need is just to convert PDF to Word. Nothing more. But the rate posted $ 1.99 / month

  I use SONY VAIO computer with processor Intelcore 1.5 with Internet high speed, 7 gigabytes, but could not download your so-called "1 month Free Trial", with the intention of really subscribe if successful. But it seems all the *. Or empty promotion.

  Hi clementine,.

  I'm sorry for the inconvenience that you are experiencing. There are subscription ExportPDF, allows to convert PDFS into Word, which is what I think you're after and the 30 day free trial DC Acrobat. We offer a free trial of the service ExportPDF. But, if you subscribe and decide that you don't need, you can cancel within the first 30 days for a full refund. There is nothing to download with ExportPDF; you just need to register to https://cloud.acrobat.comand then log in your account to the same URL to use your subscription.

  Please let us know if there is anything we can do to help.

  Best,

  Sara

• I did the 30 day free trial and now decided to buy it. I paid everything and had received an e-mail saying: he will be treated during the next 48 hours. I have to wait to download the non-evaluation period of photoshop? It seems to be do not download and

  I did the 30 day free trial and now decided to buy it. I paid everything and had received an e-mail saying: he will be treated during the next 48 hours. I have to wait to download the non-evaluation period of photoshop? It seems to be do not download and asking me to pay again

  You should not have to download anything.  You should be able to convert the trial version to full use with the authorization code that you will receive with your purchase.

• I move to another company and I end my adobe membership. I could move my account and someone else joining in this company? I mean if they could take over from my account and how?

  I move to another company and I end my adobe membership. I could move my account and someone else joining in this company? I mean if they could take over from my account and how?

  Hello

  I see that you have a subscription individual creative under the enamel even cloud as with forums.

  Unfortunately there is no way to transfer your account / membership to another person, you will need to get cancelled.

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

• I'm not download 30 days free trial Adobe first Pro.What is coming up is view tutorials.

  I'm not download 30 days free trial Adobe first Pro.What is coming up is view tutorials.

  Is this the version 64 bit or 32 bit?

  Kevin

• Can I have the link for updates for the autonomous cs6? Bridge and photoshop please

  I don't find in updates to the download section for CS6. Can I have the link please? Thank you

  All product updates can be found at http://www.adobe.com/downloads/updates.html

• Satellite A110-180 - update of the Bios for Windows 7 and Linux

  Hello

  I want to change the following settings in my bios on my laptop satellite A110-180
  * AHCI for SATA
  Disable the IDE

  But none of these options.
  So I thought that maybe I should update my bios.
  I found the download page, but there are 2 options: Windows Vista or NO vista, but I want to dual boot windows 7 and linux.

  Which one should I download, or is there another option to change the settings?

  Thank you!
  Bart

  Hello

  Satellite A110 does not support these options (SATA AHCI).
  The update of the BIOS will not help you!

  Linux is not supported and therefore, you will not find any special BIOS for Linux OS!

  The two BIOS updates are for Win Vista or OS independent.
  Therefore, if you use other than Vista OS then you should throw the update of the independent BIOS to the BONE!

  But as mentioned above; both options will not appear after the BIOS update!

• Windows Update page does not load, another updater with "update" in the url does not work, and the microsoft Download Center will not download. Help!

  Right. I read the other posts and do not know if it's the same or not, but...

  Update Windows page fails to load - no error message
  antivirus and another updater with update in the URL cannot purely and simply, or don't load - no error message
  any attempt to download anything from microsoft download site fails to load - no error message

  I got stardock, not my colors, uninstalled

  same result.

  any ideas?

  CLM-NSWG4,
  It seems to me that you can have to deal with a virus\malware infection.  You can watch these threads discuss virus problems and see if you are able to detect problems, that I suggest you use an online scanner (if you are able to) and scan your system.

  Windows Live OneCare Safety Scanner Windows 7\Vista

  Windows Live OneCare Safety Scanner Windows XP

  Get rid of malware

  Can I clean an already infected computer?

  If you need more help then read: what to post in the Windows Update forum
  Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• After the SP2 on Vista 64 update, Windows Update will reflect no updates in the history of the update successfully, only to fail.

  I'm running Vista 64 on a laptop HP Touchsmart.  I've recently updated to SP2.  It took me 3 tries to get to SP2.  I had there problems were as a result of security, Macafee, who had to be disabled to update, I discovered.  Now, Windows Update will install the updates but it reflects not in the update history.  It shows then available updates again and when I try to install the second time, they do not.  Failure is displayed in the update history.  I discovered I can manually download and install updates and they do not show as much success in the history of the update and the updates that Windows Update detects were removed.  I completely disabled Macafee but did not help.  Any suggestions?

  I'm running Vista 64 on a laptop HP Touchsmart.  I've recently updated to SP2.  It took me 3 tries to get to SP2.  I had there problems were as a result of security, Macafee, who had to be disabled to update, I discovered.  Now, Windows Update will install the updates but it reflects not in the update history.  It shows then available updates again and when I try to install the second time, they do not.  Failure is displayed in the update history.  I discovered I can manually download and install updates and they do not show as much success in the history of the update and the updates that Windows Update detects were removed.  I completely disabled Macafee but did not help.  Any suggestions?

  Suggest you clean boot Vista x 64 . Perform step 1 .
  Once in the clean boot state, run the Fixit here in clicking on the Internet Explorer shortcut and choosing "Run as Administrator" . Enter a password, if one is used, or click on the button continue. :
  How to reset the Windows Update components?

  Then click the Fixit button, click run in the file download dialog box, and follow the steps described in the fix it Wizard. and choose the default option. Restart the system after the tool runs and check if updates are available, and if they install automatically.
  Since it's Patch Tuesday, updates should be available for the system soon, if not today.
  IF no updates installed automatically in the coming days, rerun the Fixit but aggressive use.
  Don't forget to Cancel the clean boot once you have completed the steps running the Fixit.

  Please be patient. If you want to see if updates are available but are regulated, check WindowsUpdate.log: How to read the Windowsupdate.log file
  Scroll down for the latest entries. IF updates are regulated, you will see an entry or entries that are similar to this:

  2009-08-17 07:36:45:739 980 370 DnldMgr rules: {9482F4B4-E343-43B6-B170-9A65BC822C77}-DAA5C9BF-D188-40FE-AF01-DFC72D5D422A update is the 'priority' regulated and can NOT download. The sequence 5472 vs AcceptRate 0. MowGreen MVP Data Center Management - update of safety Consumer Services