Update PowerPoint Viewer 2003 - repeatedly fails (win XP)

Auto updates are trying several times to install, but it still fails to install.   Error code 0 x 4397

Hello

Thanks for the reply.
 
I suggest to disable the anti-virus application and then try to install the update manually and check if it helps.
 
Security for PowerPoint Viewer 2003 (KB969615) update
http://www.Microsoft.com/en-US/Download/details.aspx?ID=1688
 

Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

It will be useful. Let us know the status of the issue.

Tags: Windows

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    The majority of Viewer updates fail to install due to the inability to locate the installation source.

    As it is only a viewer update, uninstall the PowerPoint 2003 Viewer and install the latest PowerPoint Viewer.

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    see if that helps to fix:

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    http://support.Microsoft.com/kb/971058
     
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    I. Suuresh Kumar-Microsoft Support.

    Visit our Microsoft answers feedback Forumand let us know what you think.

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    1. Open Internet Explorer.
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      Note If the menu is not available in the Internet Explorer window, press the ALT on the keyboard to display the menu.

    3. On the Connections tab, click LAN settings, and then click Advanced.
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    6. Click Start
      The collapse of this image enlarge this image

      , and then type cmd in the box start the search.

    7. In the list of search results, right-click on Cmd.exe, and then click Run as administrator.
      The collapse of this image enlarge this image

      If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

    8. Type the following commands. Press ENTER after each command.
      • netsh winhttp reset proxy
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    Method 2: Enable the option "Automatically detect connection settings" in Internet Explorer to do this, follow these steps:

    1. Open Internet Explorer.
    2. On the Tools menu, click Internet Options.

      Note If the Tools menu is not available in Internet Explorer, press the ALT key to display the menu.

    3. On the Connections tab, click LAN settings.
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    5. Try to install updates again.

    Kind regards
    Sohail Patel Regds, 'a journey of a thousand miles begins with a first step."

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