Update Security Essentials says "cannot connect".
When I go to updare my Windows Security Essentials, the error message says "failed to connect". I checked my internet and it is on and running.
Help!
Ellen,
Have you read: (836941) - provides a resolution of problems with a server file, a firewall or proxy HOST settings that block the Windows Update Web site.
http://support.Microsoft.com/kb/836941 >
UTC/GMT is 23:28 on Sunday, July 22, 2012
Tags: Windows
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Windows update and does not update Security Essentials
Minimum information to validate:
Version of Windows and Service pack level. (Windows XP Home Edition, SP3; Vista Home Premium, SP1; Windows 7 Ultimate, etc...)
Post also if you use 32-bit or the 64 bit version of Windows.32-bit of WINDOWS XP Service pack 3
Update the number of the last update installed before any problem. If you do not know the number of update, then give the date that the update has been installed. The number of updates update failed.
Last scan 06/06/10 at 552 am.
Error code updates failed or if you think an update caused a blue screen, give the blue screen error codes.
No blue screen or error code
Other information to validate:
Measures already taken to correct the problem and the results of the measures.
many of these forums checked. Ran malwarebytes.If the question is never happened before with other updates.
Never happened beforeA few other useful parts are:
What program antivirus you use, if it is up-to-date, and there has never been any other installed antivirus program.
If your version of Windows has been upgraded from a previous version or if it came with (or clean installed with) the version you are currently using.MSE.
I fear that the computer has already been infected by the time wherever you got installed MSE, Jim. See...
Cleaning a compromised system
http://TechNet.Microsoft.com/en-us/library/cc700813.aspxNB: If it was repairable, the KB971058 difficulty he could do.
Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows. Please note that a repair installation (upgrade AKA on-site) will NOT fix it!
HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307
Once installed the clean, you will have the equivalent of a "new computer" in order to take care ofeverything on the next page before connecting the machine to the internetor a local network (i.e. other computers) and before using a USB or SD card that is not brand new, or has not been freshly formattedotherwise:
4 steps to help protect your new computer before going online
http://www.Microsoft.com/security/pypc.aspxOther useful references include:
HOW to get a computer that is running Windows XP Gold (no Service Pack) fully patched (after a clean install)
http://groups.Google.com/group/Microsoft.public.windowsupdate/MSG/3f5afa8ed33e121cHOW TO get a computer that is running Windows XP SP1 (a) or SP2 fully patched (after a clean install)
http://groups.Google.com/group/Microsoft.public.WindowsXP.General/MSG/a066ae41add7dd2bTip: After getting the computer fully patched, download/install KB971029 manually:http://support.microsoft.com/kb/971029
NB: The free trial Norton will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the Norton Removal Tool to new front to install updates, Windows Service Packs or IE upgrades and before installing MSE again (which will require WinXP SP3 must be installed).
If you need help, please start a new thread in this forum:
http://social.answers.Microsoft.com/forums/en-us/XPRepair/threads
Wish I had better news for you. Good luck!
~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
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Hi Ree66,
1. you are trying to install it through automatic updates?
2. What is the exact error message/code?
Try the suggestions one of this article. After every stage try to install updates and check if the problem occurs.
http://support.Microsoft.com/kb/836941Reference:http://support.microsoft.com/kb/906602
Bindu R - Microsoft technical support.
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Hi CliveOshry,
You can try the following steps and check if it helps:
Method 1:
You can try to download and install IntelliType Pro 7.0 depending on the version of Windows you are using.
For the 32-bit version: Download IntelliType Pro 7.0
For the 64-bit version: Download IntelliType Pro 7.0 for 64-bit
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Concerning
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If it's on the phone-
Sign up for iPhone
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Hello
I have problem with my Portege R200.
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Kind regards
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http://Windows.Microsoft.com/en-GB/Windows-Vista/Windows-Update-error-80070490
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MGADiag says it's Security Essentials stating my Windows Vista is not valid
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->
Validation status: genuine
Validation code: 0
Code of Validation caching online: 0x0
Windows product key: *-* - XY9X3 - JDXYP-6CJ97
The Windows Product Key hash: xFQJU8srKsovk6p1Lk1yW93in4E =
Windows product ID: 89578-OEM-7332157-00211
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {5E0947CD-CFA1-41FD-A0CF-CCCF7B80E5AE} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.120305 - 0430
TTS Error: M:20110629120229724-
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: 6.0.6002.16398Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 102
Microsoft Office Home and Student 2007-100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
Other data-->
Office details:{5E0947CD-CFA1-41FD-A0CF-CCCF7B80E5AE} 1.9.0027.0 6.0.6002.2.00010300.2.0.003 x 32 *-*-*-*-6CJ97 89578-OEM-7332157-00211 2 S-1-5-21-4097647715-2146296789-141373969 Acer Aspire M5100 Phoenix Technologies, LTD 6.00 PG 20071010000000.000000 + 000FB313507018400F6 0409 0409 Time(GMT-05:00) Standard is 0 3 ACRSYS ACRPRDCT 102 100 Microsoft Office home and Student 2007 12 19 Spsys.log Content: U1BMRwEAAAAAAQAABAAAADAfAAAAAAAAYWECAOQv8oF8oarydTbMARhy9171jCizkdIEkQaJZ66JH7kiu53BMxP+4e1s/vaMCr6vQAgipDuWhmJPcOqU+lF0H9Oh+hJEw7XKSAShRbedflXZfkRb24c+uSNHWxgn1mjkjzXhcq94m48ceJqGOPu1UvB7bxiIfUEtgIRGphkOSa+EGUYcOX5/UvkAHnVxZcgJE7vAy9kku8TlF45JWpsbJiscvAYWgzyFZ0z79y0OKm53Bw867hHNE43WvZqUI0Rf1MqA3D5sWfEw7WeNfzOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=
License data-->
The software licensing service version: 6.0.6002.18005
Name: Windows Vista, HomePremium edition
Description: operating system Windows - Vista, channel OEM_SLP
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500211-02-1033-6000.0000-0602008
Installation ID: 259150582815255233178815708530416593332030726671572445
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use license URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial product key: 6CJ97
License status: licensedWindows Activation Technologies-->
N/A--> HWID data
Current HWID hash: NgAAAAEABAABAAEAAQACAAAAAgABAAEAeqjgdnTeMB3MRZCmuJHuWJpy8vSaiColWBqsVibpActivation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20000
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCTSecurity Essentials says my Windows Vista isn't valid, but as you can see, MGADiag said yes. It won't work and the page of links to validation that lasted 30 minutes and nothing done. Help!
You can not run two anti-virus programs at the same time - they COME into conflict.
You must uninstall Avast or MSE.
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