Update tries to install Office 2002/XP, but I am running Vista with Office 2007
Whenever I start the update asks me to install Office 2002/XP: Office XP SP3. It is classified as an important update.
My settings are "check for updates but let me choose whether to download and install them.
But I am running VIsta Home + Office 2007. Never had Office 2002 installed on this computer. So why he asks me for this update? How can I stop asking him or should I install it? and if so why should I install it?
Thank you
Hi langsat,.
Welcome to the forum of Microsoft.
I would like to know some information like:
1. What is the number of KB of the update for office XP that fails?
2. Please check if you have Office XP installed on your computer application?
Some time, you get the update, if the application was installed before, then removed. All by removing certain tracks or files of the application have not eliminated completely.
In this scenario, you could get the update. If it the update to office XP SP3, it is not required in Vista.
3. click on start-> Control Panel-> Security and then under Windows Update, click view update history. Check your history of Windows Update and this list, what is the date of the last update installed, and let me know the number KB of the update that failed to download and install recently?
If you find that the number is KB832671 for Office XP Service Pack 3 (SP3), you should follow the steps mentioned below:
a - open programs and features by clicking on the Start button, click Control Panel, clicking programs, and then clicking programs and features.
b - search application for Microsoft office XP if installed, and then click Uninstall. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
c - in the case where you do not find the application in Add Remove programs or unable to uninstall it, and then download and run windows clean up utility from the link given below: http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
d Please delete all files for Microsoft office XP, if you find.
e for more information please follow the link: http://support.microsoft.com/kb/290301
f - once all the files are deleted, restart the computer once.
We can also do the following to reset the Windows Update components manually:
Step 1:
Click Start, run and type cmd. Right-click "Command Prompt" and select "Run as Administrator".
Click on 'Continue' in the UAC prompt.
At the command prompt, type the following commands and press ENTER after each command:
net stop wuauserv
net stop bits
Step 2: Rename the Catroot2 folder.
Type the following commands and press ENTER after each command.
net stop cryptsvc
Ren %systemroot%\System32\Catroot2 catroot2.old
net start cryptsvc
Step 3: Rename the folder "C:\Windows\SoftwareDistribution".
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.old
Step 4: Save the files used by Windows Update and Microsoft Update.
At the command prompt, type the following commands, press ENTER after each command, and then click OK every time that you receive a verification message:
regsvr32 c:\windows\system32\wuapi.dll
regsvr32 c:\windows\system32\wuaueng.dll
regsvr32 c:\windows\system32\wucltux.dll
regsvr32 wups2.dll
regsvr32 c:\windows\system32\wups.dll
regsvr32 c:\windows\system32\wuwebv.dll
Step 5: Start the service of Windows updates, Background Intelligent Transfer and the event log service.
At the command prompt, type the following commands and press ENTER after each command:
net start bits
net start wuauserv
net start Eventlog
take the exit.
Please try to download and install the updates using windows update. (Be sure to restart the computer if updates need to reboot before installing).
Let us know if it works.
Sangeeta displayed
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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2438651 how to solve problems that may occur when you install, uninstall, or upgrade a program on a Windows computer
http://support.Microsoft.com/kb/2438651
Substitute:
Unregister Windows Installer and then reregister Windows Installer. To do this, follow these steps:
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