Updated for Sierra and cannot import images

I upgraded to Sierra and my camera, a Canon EOS 20 d is is properly recognized.

Prior to the upgrade:

When I plugged the camera would open automatically. I close and open Photoshop. PS I would like to select Import-> device and my camera would be identified. When I select the camer displayed thumbnails of photo.

After the upgrade:

When I connect the camera pictures only opens automaticall. If I open the pictures is not a camera attached.

PS when I select Import-> my camera device is represented, but the icon is an external drive. When I select the icon nothing is displayed.

Hello ChuckSto,

Thank you for using communities Support from Apple. I know have a problem with your Mac and your camera is not what you expect. The good news is that the next steps will be useful for your problem of your camera is not recognized:

If nothing happens when you connect your digital camera

Try the following:

  • Make sure that the USB cable is properly connected to your camera and computer. If your computer has a USB port, try connecting the cable inside.

  • Check your camera to make sure he turned on and set to mode suitable for importing the photos. See the instructions that came with your camera.

  • Check the memory card of your camera for damage. See the documentation that came with your camera for more information on this page or other potential problems.

Photos for Mac: import pictures from a camera or a mobile device

See you soon!

Tags: Mac OS & System Software

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