Updated MacBook Pro, now Creative cloud does not load
Recently I updated my Mac to the latest OS X 10.11.2 El Capitan. After updating, I randomly got 'failure of the plug-in' every now and then, sometimes while watching a video, it will just stop working.
I thought it would be that I had not put to update something in my adobe, so I went to my creative cloud to see if there were updates available.
The only problem is that whenever I open the creative cloud, she is just completely white. At first I thought maybe it was just slow or loading so I left it for a few minutes, but no matter how long I leave nothing changes.
A way to fix this problem, or the plug-in to crash?
Thank you!
Laura
First, close your office cc application.
then, rename the opm.db file by:
Navigate to the OOBE folder.
Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
Mac OS: /users/
and rename the file opm.db in opm_old.db, for example Finally, launch your cc desktop application. If this does not work: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
Tags: Adobe
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