Updated MacBook Pro, now Creative cloud does not load

Recently I updated my Mac to the latest OS X 10.11.2 El Capitan. After updating, I randomly got 'failure of the plug-in' every now and then, sometimes while watching a video, it will just stop working.

I thought it would be that I had not put to update something in my adobe, so I went to my creative cloud to see if there were updates available.

The only problem is that whenever I open the creative cloud, she is just completely white. At first I thought maybe it was just slow or loading so I left it for a few minutes, but no matter how long I leave nothing changes.

A way to fix this problem, or the plug-in to crash?

Thank you!

Laura

First, close your office cc application.

then, rename the opm.db file by:

Navigate to the OOBE folder.

Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE

Mac OS: /users/folder/Library/Application Support / Adobe / OOBE

and rename the file opm.db in opm_old.db, for example

Finally, launch your cc desktop application.

If this does not work: https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Tags: Adobe

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