updated to windows 10 Enterprise edition but now cannot restore windows 8.1

updated for windows enterprise edition 10 but now can't roll back to windows 8.1 pre installed in my laptop but now neither the windows 10 is enabled nor have the convenince to roll back to 8.1.

do I have to re install from scratch to go to 8.1?

spidy_001

Hello;

Let me welcome you on the HP forums!

Enterprise is a completely different animal than other Win10 versions and is NOT intended for personal use, but on the contrary, for commercial use - in situations where the operating system is installed and maintained by the it Department staff.

So, it doesn't have the convenience of restore consumer versions.

And Yes, since you didn't have (apparently) the foresight to make an image backup before installation of Win10, the ONLY way to return now is to do a factory reinstall using HP recovery media - and which erases the ENTIRE disc.

Since you have not bothered to inform any PC, you need to check yourself if HP makes these available recovery media.

It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs. You must order at HP; they cannot be downloaded.

You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers

Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update". If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entry and click on order to press for more details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

If HP no longer provides a recovery media for your model, a few other sites, you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good luck

Tags: Notebooks

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