updates and reboot

I'm pretty computer illiterate. I bought a Dell laptop in June. Since it possess, I experienced problems with updates, IE; each time it restarts to complete the process, it crashes and I get the blue screen. I took it assess when it happened first, and I was told there was nothing wrong, or that they could not find anything. When I manually restart with the repair option, I learned that the computer can not settle.

chuckitall,
Please post with the information requested here: what to post in the Windows Update forum
Start with these troubleshooting steps and post returns with the requested info and arises from the troubleshooting.

Clean boot your PC, and then run Windows Update.

Reset the Windows Update components

Perform operations of KB883825

Mike - Engineer Support Microsoft Answers
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Tags: Windows

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