updates for windows 7 Home Edition problems

I have a HP Pavilion computer processor AMD Sempron 140 2.70 GHZ, 3.00 GB, usable 2.75 GB installed memory. Type of system 64-bit operating system. Windows 7 Home Edition, service pack 1.

My problem began two months ago, every time that microsoft windows does an automatic update, and then restarts, my screen goes gray and I have to close it using the power button. After doing that it would hire up to my regular office, yesterday it downloaded and got the gray screen, tried to make a closed hard but when he started to log on again it wouldn't start. I had to log on in safe mode with internet connection. They suggested to do a restore, I did that 3 times, still would not start upward using normal startup. He then began using the repair tool on its own and after 45 minutes, I was able to log on and come back to my office. Now I have disabled the automatic update of windows and am afraid to install updates at all. Y at - it something I can do what I can to keep updated on my updates.

Thanks for your help,

Hello Jackie,.

Thanks for posting your question on the Forums of community of Microsoft.

According to the description, I see that after the automatic updates of Windows you computer gives the gray screen.

To better assist you, please answer these questions:

1. do you get an error message?

2. What is the item number of kb of the update you have installed?

I suggest you follow the provided methods to solve the problem:

Method 1: run the clean boot:

Perform a clean boot to determine if any 3rd party service is causing the issue:

http://support.Microsoft.com/kb/929135

Note: After performing the steps to clean boot troubleshooting, follow step 3 from the link to start the computer to Normal startup mode.

 

Method 2:

Temporarily disable the security software and check if it helps.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable the antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network at the time the anti-virus software is disabled, your computer is vulnerable to attacks.

Note: Try to install the updates after these two methods, restart the computer and verify if you are able to install the updates.

Reference:

Change how Windows installs or notifies you of updates

http://Windows.Microsoft.com/en-in/Windows7/change-how-Windows-installs-or-notifies-you-about-updates

For the related issue of Windows or anything related to the Windows operating system, do not hesitate to contact us and we will be happy to help you.

Tags: Windows

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