Updates to the printer
During the update of HP printer, I get a message telling me that it is "deletion of old files. If it's supposed to happen? What are the files?
MacBook Pro
10.7.4 OSX
HP5160 Office Jet
Hey fsmyles,
Looks like you have some left files on your computer by a previous installation. We will uninstall with the option 'raccoon' like this:
1. go in Applications/Hewlett Packard / click on uninstall HP and click on continue
2. Select your device in the left pane
3. hold the keys Ctrl, Opt and Cmd and click on uninstall
4. There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
5. click on continue and let it finish
Now run a software update. This is possible by clicking on the Apple in the upper left corner of the screen, then clicking on software updates.
Then, we will reset the printing system:
Go to System Preferences > print & Scan
-Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - This will remove ALL your printers!
-Select the sign more to add a printer. Select the default tab on the top of the window. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.
Finally, download and install the software from here.
This should solve your problem. If not post back with new details and we will continue from there.
Thank you!
Sean
Tags: HP Printers
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Welcome to the Forums of HP Support!
I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.
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2. don't you make changes to the computer?
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I suggest you follow the methods below to solve the problem:
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Method 2:
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