Updating my computer and lost all my personal files

Hello

My computer did not work well, then I updated it without affecting the files of my. My computer is windows 8.1, she has refreshed to version 8, but none of my personal files have been preserved. What should I do?

Hello Lunara,

Thanks for posting your question on the Microsoft community.

I would like to know some information about the problem so that we can help you better.

What was the exact problem when you say, 'my computer did not work well?

It is very unfortunate that you have lost all your personal files.

However, you can try to find your data in the "Windows.old" folder.

I suggest you to run 'recover personal files' Troubleshooting and check if it helps.
See this link:
http://go.Microsoft.com/fwlink/p/?LinkId=254871

See also:
Retrieve files from the Windows.old folder
http://Windows.Microsoft.com/en-us/Windows-8/restore-files-upgrade-Windows-old

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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