UPGRADE EX, SERIES C WITH TMS 15.1.0

I'm in TMS 15.1.0 and started using the upgrade feature. I am able to upgrade my MXP without problem but failed to get the series EX or C upgrade TC7.3.3. I have the keys to unlock for TC7.3.5 but when I try to execute an upgrade to the EX60 or C90, it won't work. they are on TC7.3.3 and I tried it without adding the key, and also with the addition of the key. I have SSH open to monitor all activity on the codec but nothing? I perform an upgrade on the EX60 locally of the system itself, and he succeeds, so the file is a .pkg good...

Are their all the settings on the EX and the C to make sure of? So then what?

A few more things I can think off on the top of my head you should check/try:

Your end points have valid DNS servers defined on them which can resolve the domain name of your server TMS?

If they are not, TMS will be telling them to seek an upgrade of the software, but the end point will never be able to download the software, if it cannot resolve the correct domain name/URL.

If it is OK, then you can try to enable extended logging endpoint and the launch of an upgrade and see if you can see the upgrade message itself said knock endpoint on the packet capture it performs.

You can also view the log files of endpoint, you should also see something like this (just to capture on one of my friends):

2016-04-18T10:19:57.911+09:30 ppc appl[2863]: 4585179.57 TMS I: provision(): ok ! heartbeat 0 ! upgrade yes ! 0 files ! 0 docs
2016-04-18T10:19:57.912+09:30 ppc appl[2863]: 4585179.57 PROV I: provision(): software upgrade url='https://yourTMSserver/tms/public/data/SystemSoftware/s52000tc7_3_5.pkg' release-key='1TC007-1-FFFFFFFF'
2016-04-18T10:19:57.948+09:30 ppc appl[2863]: 4585179.60 PROV I: Starting normal download
2016-04-18T10:19:57.949+09:30 ppc appl[2863]: 4585179.60 PROV I: Starting download from https://yourTMSserver/tms/public/data/SystemSoftware/s52000tc7_3_5.pkg to /upgrade/pkg.tmp
2016-04-18T10:19:57.951+09:30 ppc appl[2863]: 4585179.61 PROV    HttpDownloader(this=0x232c6c60): initialized

Another thing you can check is the HTTPS VerifyServerCertificate parameter on the endpoints (under Configuration, Network Services, HTTPS). If it is enabled, change it OFF, just in case one of your server certificates is invalid or expired and try again. If it works, then you know a setting that can make work, or that you have to solve your certificates. Wayne - don't forget the frequency responses and mark your question as answered as appropriate.

Tags: Cisco Support

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UPGRADE EX, SERIES C WITH TMS 15.1.0

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