Upgrade Lightroom 6 install not on version bought 4 via iTunes

I contacted support twice and sent them this article but can not get my update to install.  Since it was purchased through iTunes is not a serial number and they have a fix for this in the version 5 but not 6?  Someone at - it chance with this or can I just get a refund?


Mac App Store Lightroom 4 to version 5 upgrade

Well, as it says on this page, you must contact the support

The Mac App Store Lightroom 4 update to version 6

The steps above do not work to switch to Lightroom 6. Contact support for assistance.

If support cannot help, I don't know what it is that another user can do to help

Except will show information

To return to https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html or 800-585-0774

Tags: Adobe

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