Upgrade of Cisco Telepresence C20

Hi guys,.

one of our clients have reactivated just the service on a video endpoint C20 contract and he asked us to update.

I was very disappointed by looking at the actual version of the software... 2.0! However, I didn't know any way to update specified on the notes of version... so I just proceeded to the latest version of the software. The upgrade was very well, the system has rebooted and the web interface came online (was it remotely)... but now I'm invited to a user and a password... even if there is no password before the upgrade.

I tried a few connections by default 'classic': admin\cisco admin\TANDBERG admin\CISCO (also the use of the administrator)... but it still fails.

The only thing I have not tried is a login "in white" (unfortunately I can't try them now due to a problem of time zone).

Do you have any suggestions?

Thank you

Dan

Hi Dan,.

Try with login = admin and password = blank

After that, if you want to change the password (recommended) click on admin in the right corner and change the password.

Hope this can help.

Concerning

Salim

Tags: Cisco Support

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