upgrade to el capitan comments

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• Crash when upgrading to El Capitan

  My brother has a 2009 MacBook Pro with Snow Leopard running he'd like to upgrade to El Capitan.

  He began by upgrading to the latest version of Snow Leopard then went to the App Store, logged into his account and started the upgrade. The download went as planned but it got an error message. He saved the Setup log. It is approximately 1.2 MB. Not sure as what to do, but which seems to me to be a relevant article of it, I copied below.

  Any advice would be appreciated!

  Thank you!!

  28 Mar 15:40:33 MacBook - Pro OSInstaller [453]: from Application Migration:

  = System Migration request =.

  SMSystem 0, SMSystem_Daemon. Primary ID: file:///Volumes/Trevors240/Recovered%20Items/ (ServerType: 1).

  Status: Standard

  Type: upgrade the operating system

  2 user (s) to the migration:

  {

  preserveExisting: 0

  short name: trevorandrews

  deleteOnDest: 0

  longName: Trevor Andrews

  newLongName: Trevor Andrews

  userObject: FV:0 501:20 [1BF1C9F2-A34C-4653-886E-C320FAAEEA64] trevorandrews (Trevor Andrews) MNC:0 PHU:0 ADM:1 iCloud:)

  ) ; ShadowHash;

  [file:///Library/User%20Pictures/Fun/Beach%20Ball.tif]

  file:///users/trevorandrews/ (((null)))

  Exclude: (null)

  newShortName: trevorandrews

  oldShortName: trevorandrews

  }

  {

  preserveExisting: 0

  shortName: root

  deleteOnDest: 1

  longName: System Administrator

  nonConflictingShortName: root

  newLongName: System Administrator

  userObject: root (System Administrator) 0:0 [FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000000] FV:0 MNC:1 PHU:0 ADM:1 iCloud:)

  ) ; Base;

  [(null)]

  file:///private/var/root/ ((file: / / / Volumes/Trevors240/Recovered%20Items/private/var/root/))))

  Exclude: (null)

  newShortName: root

  oldShortName: root

  }

  FileGroupings =)

  1,

  2,

  5,

  3,

  4

  )

  copiesNetworkSettings = Yes

  copiesTimeZoneSettings = Yes

  copiesMachineSettings = Yes

  copiesHomeDirectories = No

  copiesUsers = No

  Incompatible applications =)

  )

  = End =.

  28 Mar 15:40:33 MacBook - Pro OSInstaller [453]: translation UID: old system UID 0 will be UID 0 after Migration.

  28 Mar 15:40:33 MacBook - Pro OSInstaller [453]: GID translation: old system GID 0 will use GID 0 after Migration.

  28 Mar 15:40:33 MacBook - Pro OSInstaller [453]: UID translation: found no existing on the system user registration target with the name 'trevorandrews '.

  28 Mar 15:40:33 MacBook - Pro OSInstaller [453]: translation UID: old system UID 501 will be UID 501 after the Migration.

  28 Mar 15:40:33 MacBook - Pro OSInstaller [453]: translation GID: former GID 20 system will use GID 20 after Migration.

  28 Mar 15:40:33 MacBook - Pro OSInstaller [453]: Migration suspends the Time Machine and Spotlight indexing, preventing the idle sleep

  28 Mar 15:40:33 MacBook - Pro OSInstaller [453]: prevent the sleep of the machine.

  28 Mar 15:40:34 MacBook-Pro opendirectoryd [123]: 453 - customer: "OS X Installer", came out with 3 sessions 3 node (s) and 0 or more active requests

  28 Mar 15:40:34 - MacBookPro Language Chooser [429]: child process exited 8

  28 Mar 15:40:34 MacBook-Pro opendirectoryd [123]: 453.65 - ODNodeRelease request, NodeID: 7CC2B2D3-68CA-46C5-A560-D1871B08AEED

  28 Mar 15:40:34 MacBook-Pro opendirectoryd [123]: 453.66 - ODNodeRelease request, NodeID: 9322825E-8538-4B8D-984C-AA115086E5A5

  28 Mar 15:40:34 MacBook-Pro opendirectoryd [123]: 453.67 - ODNodeRelease request, NodeID: 96942C78-E0B0-4E8A-A901-43E82B8530C1

  28 Mar 15:40:34 MacBook-Pro opendirectoryd [123]: 453.68 - ODSessionRelease request, SessionID: 27A22409-C946-49CF-BDD0-497E3E17CC95

  28 Mar 15:40:34 MacBook-Pro opendirectoryd [123]: 453.69 - ODSessionRelease request, SessionID: 42AB3A92-439A-4684-8FE7-93291DC60209

  28 Mar 15:40:34 MacBook-Pro opendirectoryd [123]: 453.70 - ODSessionRelease request, SessionID: F06D7194-DDB5-41DA-A391-7BA69E4F6647

  28 Mar 15:40:34 MacBook-Pro opendirectoryd [123]: 453.65, node: / Local by default - ODNodeRelease completed

  28 Mar 15:40:34 MacBook-Pro opendirectoryd [123]: 453.66, node: / Local by default - ODNodeRelease completed

  28 Mar 15:40:34 MacBook-Pro opendirectoryd [123]: 453.67, node: / Local by default - ODNodeRelease completed

  28 Mar 15:40:34 MacBook-Pro opendirectoryd [123]: 453.68 - completed ODSessionRelease

  28 Mar 15:40:34 MacBook-Pro opendirectoryd [123]: 453.69 - completed ODSessionRelease

  28 Mar 15:40:34 MacBook-Pro opendirectoryd [123]: ODSessionRelease 453.70 - completed

  28 Mar 15:40:36 MacBook-Pro storagekitd [455]: removal of client connection < SKDaemonConnection: 0x7f8eb8404ba0 >

  28 Mar 15:40:36 MacBook-Pro storagekitd [455]: no more connections, storagekitd will leave...

  28 Mar 15:40:36 unknown MacBook Pro [2622]: launch of Installer Crash Log Viewer

  28 Mar 15:40:39 - MacBookPro Viewer [2623]: LSExceptions [0x7fe5b9d22b50] loaded

  28 Mar 15:40:40 - MacBookPro Viewer [2623]: ISAP: Abort progress called user interface.

  28 Mar 15:40:40 MacBook-Pro Installer progress [423]: sending end progress UI to delegate.

  28 Mar 15:40:40 MacBook-Pro Installer progress [423]: end of progress called user interface...

  28 Mar 15:40:50 - MacBookPro Viewer [2623]: LSExceptions [0x7fe5b9d22b50] unloaded

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.71 - Client: ReportCrash, UID: EUID, 0: 0, GID: 0, EGID: 0

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.71 - ODNodeCreateWithNameAndOptions request, SessionID: 00000000-0000-0000-0000-000000000000, name: / Local by default, Options: 0x0

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.71, node: / Local/Default - assigned node UUID - 8BE4C568-EE69-47CA-802B-03C2034E55FD

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.71, node: / Local by default - ODNodeCreateWithNameAndOptions completed

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.72 - Client: ReportCrash, UID: EUID, 0: 0, GID: 0, EGID: 0

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.72 - ODNodeCopyDetails request, NodeID: 8BE4C568-EE69 - 47CA - 802 - 03C2034E55FD, keys: dsAttrTypeStandard:NodePath

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.72, node: / Local/default, Module: PlistFile - over ODNodeCopyDetails, delivered 1 result

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.73 - Client: ReportCrash, UID: EUID, 0: 0, GID: 0, EGID: 0

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.73 - ODNodeRelease request, NodeID: 8BE4C568-EE69-47CA-802B-03C2034E55FD

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.73, node: / Local by default - ODNodeRelease completed

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.74 - Client: ReportCrash, UID: EUID, 0: 0, GID: 0, EGID: 0

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.74 - ODNodeCreateWithNameAndOptions request, SessionID: 00000000-0000-0000-0000-000000000000, name: /Search, Options: 0x0

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.74 - ODNodeCreateWithNameAndOptions failed with error ' node name unknown "(2000)

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.75 - Client: ReportCrash, UID: EUID, 0: 0, GID: 0, EGID: 0

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.75 - ODNodeCreateWithNameAndOptions request, SessionID: 00000000-0000-0000-0000-000000000000, name: /Search, Options: 0x0

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.75 - ODNodeCreateWithNameAndOptions failed with error ' node name unknown "(2000)

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.76 - Client: ReportCrash, UID: EUID, 0: 0, GID: 0, EGID: 0

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.76 - ODNodeCreateWithNameAndOptions request, SessionID: 00000000-0000-0000-0000-000000000000, name: / Local by default, Options: 0x0

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.76, node: / Local/Default - assigned node UUID - FF17241D-BC11-43AD-82D6-1DB36B4377E8

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.76, node: / Local by default - ODNodeCreateWithNameAndOptions completed

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.77 - Client: ReportCrash, UID: EUID, 0: 0, GID: 0, EGID: 0

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.77 - ODQueryCreateWithNode request, NodeID: FF17241D-B11-43AD - 82 D 6-1DB36B4377E8, RecordType (s): dsRecTypeStandard:Users, attribute: dsAttrTypeStandard:RecordName, MatchType: all, equality: CaseIgnore, value (s): dsRecordsAll, attributes requested: dsAttrTypeStandard:GeneratedUID, dsAttrTypeNative:LinkedIdentity, dsAttrTypeStand ard:RealName, dsAttrTypeStandard:GroupMembership, dsAttrTypeNative:IsHidden, dsAttr, TypeStandard:Picture, dsAttrTypeStandard:UserCertificate, dsAttrTypeStandard:Apple, MetaNodeLocation, dsAttrTypeStandard:RecordType, dsAttrTypeStandard:Comment, dsAttr TypeStandard:NestedGroups, dsAttrTypeStandard:PrimaryGroupID, dsAttrTypeStandard:A uthenticationAuthority , dsAttrTypeStandard:Keywords, dsAttrTypeStandard:RecordName, dsAttrTypeStandard: JPEGPhoto, dsAttrTypeNative:_guest, dsAttrTypeStandard:AppleMe, taRecordName, dsAttrTypeStandard:UserShell, dsAttrTypeStandard:GroupMembers, dsAttr, TypeStandard:UniqueID, dsAttrTypeStandard:EMailAddress, dsAttrTypeStandard:NFSHome, directory, Max results: 2147483647

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.77, node: / Local/default, Module: PlistFile - over ODQueryCreateWithNode, delivered 86 results

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.78 - Client: ReportCrash, UID: EUID, 0: 0, GID: 0, EGID: 0

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.78 - ODNodeRelease request, NodeID: FF17241D-BC11-43AD-82D6-1DB36B4377E8

  28 Mar 15:41:17 MacBook Pro opendirectoryd [123]: 2620.78, node: / Local by default - ODNodeRelease completed

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: process: OS X Installer [453]

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: path: / Volumes/VOLUME / * / install OS X Installer.app/Contents/MacOS/OS X

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: identifier: the installer for OS X

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]: Version: 1.0 (733)

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]: Code Type: X 86-64 (Native)

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: Parent process:? [429]

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: Manager: Setup OS X [453]

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: user ID: 0

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]:

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: Date/time: 2016-03-28 15:40:37.144-0700

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: OS Version: Mac OS X 10.11.4 (15E65)

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: report Version: 11

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: anonymous UUID: 56972A61-D95B-4B34-B2A9-FE712E828D64

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]:

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]:

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: time awake since Boot: 2100 seconds

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]:

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: system integrity Protection: disabled

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]:

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: crashed Thread: 8 dispatch queue: com.apple.root.default - qos

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]:

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]: Exception Type: EXC_ARITHMETIC (SIGFPE)

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: Codes of Exception: EXC_I386_DIV (division by zero)

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: Note of the Exception: EXC_CORPSE_NOTIFY

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]:

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: Thread 0: send queue: com.apple.main - wire

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 0 libsystem_kernel.dylib 0x0000000111342f72 mach_msg_trap + 10

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 1 libsystem_kernel.dylib 0x00000001113423b3 mach_msg + 55

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 2 com.apple.CoreFoundation 0x000000010dd6d1c4 __CFRunLoopServiceMachPort + 212

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 3 com.apple.CoreFoundation 0x000000010dd6c68c __CFRunLoopRun + 1356

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 4 com.apple.CoreFoundation 0x000000010dd6bed8 CFRunLoopRunSpecific + 296

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 5 com.apple.HIToolbox 0x0000000115e5d935 RunCurrentEventLoopInMode + 235

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 6 com.apple.HIToolbox 0x0000000115e5d76f ReceiveNextEventCommon + 432

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 7 com.apple.HIToolbox 0x0000000115e5d5af _BlockUntilNextEventMatchingListInModeWithFilter + 71

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 8 com.apple.AppKit 0x000000010c856efa _DPSNextEvent + 1067

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 9 com.apple.AppKit 0x000000010c85632a-[NSApplication _nextEventMatchingEventMask:untilDate:inMode: dequeue:] + 454

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 10 com.apple.AppKit 0x000000010c84ae84-[NSApplication run] + 682

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 11 com.apple.AppKit 0x000000010c81446c NSApplicationMain + 1176

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 12 com.apple.OS - X-install 0x000000010b96f9b3 0x10b96e000 + 6579

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: start of 13 libdyld.dylib 0x00000001111635ad + 1

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]:

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 1 wire: send queue: com.apple.root.utility - qos

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 0 libsystem_kernel.dylib 0x0000000111342f72 mach_msg_trap + 10

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 1 libsystem_kernel.dylib 0x00000001113423b3 mach_msg + 55

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 2 com.apple.CoreFoundation 0x000000010dd6d1c4 __CFRunLoopServiceMachPort + 212

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 3 com.apple.CoreFoundation 0x000000010dd6c68c __CFRunLoopRun + 1356

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 4 com.apple.CoreFoundation 0x000000010dd6bed8 CFRunLoopRunSpecific + 296

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 5 com.apple.Foundation 0x000000010bdeedd9-[NSRunLoop (NSRunLoop) runMode:beforeDate:] + 270

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 6 com.apple.Foundation 0x000000010be82f43-[NSRunLoop (NSRunLoop) runUntilDate:] + 108

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 7 com.apple.OSInstaller 0x000000010b9eb3f1-[OSIMigrateElement runReturningError:] + 1450

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 8 com.apple.OSInstaller 0x000000010b9e08f9 __35-[OSInstallController startInstall] _block_invoke + 1612

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 9 libdispatch.dylib 0x000000011111593d _dispatch_call_block_and_release + 12

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 10 libdispatch.dylib 0x000000011110a40b _dispatch_client_callout + 8

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 11 libdispatch.dylib 0x000000011110e29b _dispatch_root_queue_drain + 1890

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 12 0x000000011110db00 _dispatch_worker_thread3 + 91 libdispatch.dylib

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 13 libsystem_pthread.dylib 0x00000001114bc4de _pthread_wqthread + 1129

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 14 libsystem_pthread.dylib 0x00000001114ba341 start_wqthread + 13

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]:

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: put 2: send queue: com.apple.libdispatch - Manager

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 0 libsystem_kernel.dylib 0x0000000111349efa kevent_qos + 10

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 1 libdispatch.dylib 0 0000000111110165 _dispatch_mgr_invoke + 216 x

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 2 libdispatch.dylib 0x000000011110fdcd _dispatch_mgr_thread + 52

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]:

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 3 wire:

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 0 libsystem_kernel.dylib 0x000000011134910a __semwait_signal + 10

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 1 libsystem_c.dylib 0x000000011125cd17 nanosleep + 199

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 2 libsystem_c.dylib 0x000000011125cb77 sleep + 42

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 3 com.apple.IASUtilities 0x000000010bd805f8 do_log_watch + 43

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 4 libsystem_pthread.dylib 0x00000001114bc99d _pthread_body + 131

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 5 libsystem_pthread.dylib 0x00000001114bc91a _pthread_start + 168

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 6 libsystem_pthread.dylib 0x00000001114ba351 thread_start + 13

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]:

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: pull 4: com.apple.NSEventThread

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 0 libsystem_kernel.dylib 0x0000000111342f72 mach_msg_trap + 10

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 1 libsystem_kernel.dylib 0x00000001113423b3 mach_msg + 55

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 2 com.apple.CoreFoundation 0x000000010dd6d1c4 __CFRunLoopServiceMachPort + 212

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 3 com.apple.CoreFoundation 0x000000010dd6c68c __CFRunLoopRun + 1356

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 4 com.apple.CoreFoundation 0x000000010dd6bed8 CFRunLoopRunSpecific + 296

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 5 com.apple.AppKit 0x000000010c9ace99 _NSEventThread + 149

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 6 libsystem_pthread.dylib 0x00000001114bc99d _pthread_body + 131

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 7 libsystem_pthread.dylib 0x00000001114bc91a _pthread_start + 168

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 8 libsystem_pthread.dylib 0x00000001114ba351 thread_start + 13

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]:

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: put on 5: com.apple.NSURLConnectionLoader

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 0 libsystem_kernel.dylib 0x0000000111342f72 mach_msg_trap + 10

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 1 libsystem_kernel.dylib 0x00000001113423b3 mach_msg + 55

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 2 com.apple.CoreFoundation 0x000000010dd6d1c4 __CFRunLoopServiceMachPort + 212

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 3 com.apple.CoreFoundation 0x000000010dd6c68c __CFRunLoopRun + 1356

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 4 com.apple.CoreFoundation 0x000000010dd6bed8 CFRunLoopRunSpecific + 296

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 5 com.apple.CFNetwork 0x00000001105e2111 + [NSURLConnection (Loader) _resourceLoadLoop:] + 412

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 6 com.apple.Foundation 0x000000010bdffd64 __NSThread__start__ + 1351

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 7 libsystem_pthread.dylib 0x00000001114bc99d _pthread_body + 131

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 8 libsystem_pthread.dylib 0x00000001114bc91a _pthread_start + 168

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 9 libsystem_pthread.dylib 0x00000001114ba351 thread_start + 13

  28 Mar 15:41:18 MacBook-Pro ReportCrash [2620]:

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: put on 6: JavaScriptCore::Marking

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 0 libsystem_kernel.dylib 0x0000000111348db6 __psynch_cvwait + 10

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 1 libsystem_pthread.dylib 0x00000001114bd728 _pthread_cond_wait + 767

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 2 libc ++.1.dylib 0x0000000110f3a68f std::__1:condition_variable:wait(std::__1::unique_lock<std::__1::mutex>&) + 47

  28 Mar 15:41:18 MacBook - Pro ReportCrash [2620]: 3 com.apple.JavaScriptCore 0x000000010f82f5ab JSC::GCThread::waitForNextPhase() + 171

  28 Mar 15:41:18 - MacBookPro Rep

  Try a reboot.

  Make a backup using Time Machine or a cloning program, to ensure that data files can be recovered. Two backups are better than one.

  Try to set up another admin user account to see if the same problem persists. If back to my Mac is enabled in system preferences, the guest account will not work. The intention is to see if it is specific to an account or a system wide problem. This account can be deleted later.

  Isolate a problem by using a different user account

  If the problem is still there, try to start safe mode using your usual account.  Disconnect all devices except those necessary for the test. Shut down the computer and then put it up after a 10 second wait. Immediately after hearing the startup chime, hold down the SHIFT key and continue to hold it until the gray Apple icon and a progress bar appear. Startup is considerably slower than normal. This will reset some caches, forces a check for directory and disables all start-up and connection, among other things. When you restart normally, the initial restart may be slower than normal. If the system is operating normally, there may be 3rd party applications that pose a problem. Try to delete/disable the third-party applications after a reboot using the UN-Installer. For each disable/remove, you need to restart if you do them all at once.

  Safe mode

• NORTON INTERNET SECURITY WILL NOT INTERFERE W UPGRADE TO EL CAPITAN?

  The Norton Internet Security software interference of the upgrade process w at El Capitan? 10.8.5 running in an iMac 2011 class w 16 GB of memory and, in view of the comments, am paranoid re: upgrade and anything that could it confuses.

  Mac do not need of any kind, including Norton anti-virus programs.  There is no virus for OS X currently, so anti-virus programs are not fundamentally necessary at this time.  Completely uninstall instructions for the developer.  Regarding the upgrade to El Capitan in general, make sure that you have a full backup of your system or with Time Machine or something like CarbonCopyCloner.  If you want, you could also partition your hard drive and install El Capitan top to 'test drive' so to speak, to see if you really like it.

  It also goes without saying that you must ensure that all your applications are updated to work with El Capitan.

• Safari freezes several times after upgrade of El Capitan

  Hello world

  I've upgraded to El Capitan this afternoon on my MacBook Pro (late 2011 version) and since then have been essentially unable to use Safari as it freezes several times, forcing me to force to leave every time. I noticed that others on the Board had listed their etrecheck results, so mine are below.

  It has been quite frustrating - Safari was my go - to browser and seems today almost no functional for me. (Firefox works fine, no problem, then what is it with Safari?)

  Thanks in advance for any suggestions you may have.

  ***********

  EtreCheck version: 2.6.6 (226)

  Report generated 12/13/15, 17:32

  Duration 09:04

  Download http://etrecheck.com EtreCheck

  Click on the links to [click for support] to help with non-Apple products.

  Click on the links [click for more details] for more information on this line.

  Click on the [click to delete] links for help to remove the adware.

  Hardware information: (does that mean?)

  MacBook Pro (13 inch, early 2011)

  [Click for plug technique]

  [Click here for the User Guide]

  MacBook Pro - model: MacBookPro8, 1

  1 2.3 GHz Intel Core i5 CPU: 2 strands

  4 GB of RAM expandable

  [Click here for upgrade instructions]

  BANK 0/DIMM0

  OK 2 GB DDR3 1333 MHz

  BANK 1/DIMM0

  OK 2 GB DDR3 1333 MHz

  Bluetooth: Old - transfer/Airdrop2 not supported

  Wireless: en1: 802.11 a/b/g/n

  Battery: Health = Normal - Cycle count = 183 - SN = 9G1320RPTD3MA

  Information about this video: (does that mean?)

  Intel HD Graphics 3000

  Color LCD 1280 x 800

  Software system: (does that mean?)

  OS X El Capitan 10.11.2 15 c (50) - since the starting time: 4 hours

  Disk information: (does that mean?)

  Hitachi HTS545032B9A302 disk0: (320,07 GB) (rotation)

  EFI (disk0s1) : 210 MB

  HD (disk0s3) [recovery] recovery: 650 MB

  Macintosh HD (disk 1) /: 318,84 (Go 187,62 free)

  Storage of carrots: disk0s2 319.21 GB Online

  MATSHITADVD-R UJ - 8À8)

  USB information: (what does this mean?)

  Computer, Inc. Apple IR receiver.

  Apple Inc. FaceTime HD camera (built-in)

  Apple Inc. Apple keyboard / Trackpad

  Fitbit Fitbit Inc. Base Station.

  Apple Inc. BRCM2070 hub.

  Apple Inc. Bluetooth USB host controller.

  Lightning information: (does that mean?)

  Apple Inc. Thunderbolt_bus.

  Guardian: (what does this mean?)

  Mac App Store and identified developers

  Adware: (what does this mean?)

  Genieo, InstallMac Adware! [Click to remove]

  Launch system officers: (does that mean?)

  com.apple.BezelUI.plist [killed]

  com.apple.CallHistoryPluginHelper.plist [killed]

  com.apple.CallHistorySyncHelper.plist [killed]

  com.apple.SafariCloudHistoryPushAgent.plist [killed]

  com.Apple.CDPD.plist [killed]

  com.Apple.CoreServices.appleid.authentication.plist [killed]

  com.Apple.followupd.plist [killed]

  [killed] com.apple.icloud.findmydeviced.findmydevice - user - agent.plist

  com.Apple.icloud.fmfd.plist [killed]

  com.Apple.scopedbookmarkagent.XPC.plist [killed]

  com.Apple.Security.cloudkeychainproxy.plist [killed]

  com.Apple.Security.idskeychainsyncingproxy.plist [killed]

  com.apple.spotlight.IndexAgent.plist [killed]

  com.Apple.telephonyutilities.callservicesd.plist [killed]

  14 killed process lack of RAM

  Demons of launch system: (does that mean?)

  com.apple.GSSCred.plist [killed]

  com.Apple.audio.systemsoundserverd.plist [killed]

  com.Apple.corestorage.corestoragehelperd.plist [killed]

  com.Apple.icloud.findmydeviced.plist [killed]

  com.Apple.nsurlsessiond.plist [killed]

  com.Apple.softwareupdated.plist [killed]

  com.Apple.wdhelper.plist [killed]

  com.Apple.XPC.SMD.plist [killed]

  8 killed process lack of RAM

  Launch officers: (does that mean?)

  [loading] com.adobe.AAM.Updater - 1.0.plist [click here for support]

  [failure] com.adobe.CS5ServiceManager.plist [click for support] [click for more information]

  com.Amazon.sendtokindle.Launcher.plist [race] [click here to support]

  [loading] com.oracle.java.Java - Updater.plist [click here for support]

  Demons of launch: (does that mean?)

  [loading] com.adobe.SC.FPFeedbackService - 1.0.plist [click here for support]

  [loading] com.adobe.SwitchBoard.plist [click here for support]

  [loading] com.adobe.fpsaud.plist [click here for support]

  [loading] com.barebones.authd.plist [click here for support]

  [loading] com.barebones.textwrangler.plist [click here for support]

  com.fitbit.galileod.plist [race] [click here to support]

  [loading] com.microsoft.office.licensing.helper.plist [click here for support]

  [loading] com.oracle.java.Helper - Tool.plist [click here for support]

  Launch User Agents: (does that mean?)

  [loading] com.adobe.AAM.Updater - 1.0.plist [click here for support]

  [loading] com.adobe.ARM. [...]. plist [click here to support]

  com.Akamai.single - user - client.plist [race] [click here to support]

  [loading] com.google.keystone.agent.plist [click here for support]

  User Login items: (does that mean?)

  iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

  Garmin Express Service application (/ Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

  iTunesHelper UNKNOWN (missing value)

  Dropbox application (/ Applications/Dropbox.app)

  Hidden AdobeResourceSynchronizer Application (/ Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

  Genieo UNKNOWN (missing value)

  ZipCloud UNKNOWN (missing value)

  Fitbit connect Menubar Helper Application (/ Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Helper.app of the menu bar)

  Other applications: (does that mean?)

  [ongoing] com.Apple.XPC.launchd.oneshot.0x10000008.EtreCheck

  [ongoing] com.fitbit.GalileoMenubar.84192

  [ongoing] com.Garmin.Renu.service.57952

  [ongoing] com.getdropbox.dropbox.53152

  [ongoing] org.Mozilla.Firefox.55712

  Internet Plug-ins: (does that mean?)

  FlashPlayer - 10.6: Version: 20.0.0.235 - 10.6 SDK [click here for support]

  QuickTime Plugin: Version: 7.7.3

  AdobePDFViewerNPAPI: Version: 11.0.11 - 10.6 SDK [click here for support]

  AdobePDFViewer: Version: 11.0.11 - 10.6 SDK [click here for support]

  Flash Player: Version: 20.0.0.235 - 10.6 SDK [click here for support]

  Default browser: Version: 601 - SDK 10.11

  SharePointBrowserPlugin: Version: 14.5.8 - 10.6 SDK [click here for support]

  GarminGpsControl: Version: 4.0.2.6 Beta - 10.6 SDK [click here for support]

  Silverlight: Version: 5.1.10411.0 - 10.6 SDK [click here for support]

  DirectorShockwave: Version: 12.1.6r156 - 10.6 SDK [click here for support]

  JavaAppletPlugin: Version: update version 51 check Java 8

  The internet user Plug-ins: (does that mean?)

  Web of Google Earth plugin: Version: 7.1 [click here for support]

  Safari extensions: (what does this mean?)

  EverNote Web Clipper

  PIN button

  3rd party sous-fenêtres preferences: (does that mean?)

  Akamai NetSession preferences [click here for support]

  Flash Player [click here for support]

  Java [click here to support]

  Time Machine: (what does this mean?)

  Time Machine not configured!

  Top of page process CPU: (does that mean?)

  26% mdworker (14)

  6% WindowServer

  1% kernel_task

  1% galileod

  1% Fitbit connect Menubar Helper

  Top of the process of memory: (does that mean?)

  Mds_stores 729 MB

  Kernel_task 434 MB

  Firefox 426 MB

  Mdworker (15) 225 MB

  ITunes 123 MB

  Virtual memory information: (does that mean?)

  18 MB of free RAM

  3.98 GB used RAM (623 MB Cache)

  23 MB used Swap

  Diagnostic information: (does that mean?)

  December 13, 2015, 16:34 /Library/Logs/DiagnosticReports/Safari_2015-12-13-163400_[redacted].hang

  December 13, 2015, 16:17:13 /Library/Logs/DiagnosticReports/Safari_2015-12-13-161713_[redacted].hang

  December 13, 2015, 16:13:07 /Library/Logs/DiagnosticReports/Safari_2015-12-13-161307_[redacted].hang

  December 13, 2015, 16:12:44 /Library/Logs/DiagnosticReports/Safari_2015-12-13-161244_[redacted].hang

  December 13, 2015, 16:12:28 /Library/Logs/DiagnosticReports/Safari_2015-12-13-161228_[redacted].hang

  December 13, 2015, 13:57:09 /Library/Logs/DiagnosticReports/galileod_2015-12-13-135709_[redacted].crash

  13 December 2015, 12:40:10 self-test - spent

  December 11, 2015, 20:26:39 ~/Library/Logs/DiagnosticReports/iPhoto_2015-12-11-202639_[redacted].crash

  10 December 2015, 17:36:14 ~/Library/Logs/DiagnosticReports/PluginProcess_2015-12-10-173614_[redacted].cra sh

  Probably one of your third-party plugins or extensions. Sign in to your account of comments and test Safari.

• Upgrade to El Capitan in Yosemite

  I have a fairly new MacBook Pro running Yosemite. I was going to upgrade to El Capitan, but now he me Sierra offers instead. I don't want to do because of the risk that £500 dollars worth of software (File Maker Pro 11, final draft 8, Office 2011) will stop working.

  My office is running El Cap, and applications above all work fine.

  In my view, there is the ease of upgrade to El Cap, but he seems to be reserved for people running older versions. Do you think I can upgrade using this path? Or everything will go horribly wrong?

  Thank you

  Have you tried these steps: update of OS X El Capitan - Apple Support

  There is a link on this site in order to download the installer from El Capitan of App store.

• I am running Yosemite. Should I upgrade to El Capitan before moving on to the Sierra?

  I am running Yosemite. Should I upgrade to El Capitan before moving on to the Sierra?

  No you do not.  Lion 10.7.5 or higher, you're in the clear.

  MacOS Sierra - technical specifications

• I've been upgraded to El Capitan and electricity went off and stopped the session.  I don't have time to continue for 12 hours.  It is the CV.  How can I cancel until I have more time?

  I've been upgraded to El Capitan and electricity went off and stopped the session.  I don't have time to continue for 12 hours.  It is the CV.  How can I cancel until I have more time?

  Hello nancy milano,.

  Thanks for this info and choosing the communities Support from Apple. I know how important is able to complete your update to El Capitan at a later date! The good news is that you can simply delete the "install Mac OS X" install app in the Applications folder on your Mac. Then you can open the Mac App Store when you're ready to update and restart the download from the tab updates or searching through the Mac App Store for El Capitan. This is a resource that explains the process of update more:

  Update of OS X El Capitan

  See you soon!

• MacBook Pro has started to randomly stop when it is on battery since the upgrade to El Capitan

  I have a MacBook Pro (15 inch, early 2011) which works very well on the Mountain Lion for a long time. I finally got round to upgrading to El Capitan last week: directly to 10.11.6. A few days later he just powered down without warning while I was working. He was so very well for a few days, but then made several times in the last 48 hours.

  I am moderately sure it happens only when it is on battery (it did not in the past hours 8 while that plugged). Whenever it happens, that there is no warning and the Mac then fine restarts (manually) - Although the clock resets always in 1970 until he can contact an NTP server. One of the curious side effects is that my PostScript fonts were blank on the screen in Excel for a few reboots yesterday but then OK once again!

  No hardware has changed. Major software change is only El Capitan and possibly an iStat Menus update.

  I have reset PRAM and SMC. I ran the short AHT. I disassembled the machine and clean the fans. they were OK, but the problem seems to occur when the Mac is hot.

  Spotlight and Time Machine sometimes seemed to be struggling for the upgrade, and I also saw rpcsvchost with 100% of a core for a while. The machine feels sometimes slow - but for the last 8 hours, it was very good. The only model that I put in place, is that it seems to occur only on battery; It's even happened then that the Dock (etc.) were loading after logging in after an unexpected shutdown.

  The other thing common is in the newspapers every time:

  Cause of previous stop:-128

  I scanned a number of related posts to aspects of it, but do not look at who blames El Capitan rather than material. Yet, many people reported this kind of problem after the upgrade... Coincidence?

  Any ideas?

  Thank you.

  Cause of previous stop:-128

  A negative stop code generally indicates a hardware failure. Have the Apple to assess your Mac. The fix may be as simple as a spare battery.

  Start here: contact support

• After that upgrade to El Capitan about this Mac does not work"

  After the upgrade to El Capitan by clicking on about this Mac, nothing happens and by double clicking on System profiler I get the error message from the Application "System information" cannot be opened.  I ran disk utility, tried in safe mode and as a guest and all user are the same.

  It is a late 2008 MacBook.  It's on 10.5.8.  I did a clean install of 10.6.3 with upgrades to 10.6.8 to give birth to El Capitan.  According to me, that he was working at that time.  Then, I migrated the user of a backup image of the 10.5.8 account. Who could have when it stopped, but I'm not sure.

  I had two newspapers @ pastbin.com/Mca6LS4H

  Hello mrtrytofixit,

  Thank you for reaching out to the Community Support from Apple. I know how it is important to be able to rely on public services provides your Mac and I want to help you get things working again. With troubleshooting, you have already done, it seems that it is a systemic problem.

  From there, what I recommend is reinstall OS X El Capitan using OS X Recovery on your Mac. It should not remove or erasure of your data, but it is recommended that you make backup before you do incase of an emergency.

  These articles will guide you through the backup and reinstallation:
  Use Time Machine to back up or restore your Mac
  How to reinstall OS X

  If you have any questions or concerns, inform the community. We are all here to help.
  Best regards.

• Printing problems since upgrading to El Capitan

  Two weeks ago, that I've upgraded to El Capitan. Since then I was able to print from Adobe Acrobat or Microsoft Office programs. I use my Macbook for business purposes, and there is downtime with my work on this issue. This has nothing to do with printer drivers that I can't print to PDF either.

  I've used nothing helps Apple telephone support. I went to an Apple genius bar and they could not understand either. They have wiped my phone, and then I went home and restored the time upward from the standby machine. The problem was still there. So I uninstalled Microsoft office (last resort recommended by technician at the genius bar) and reinstalled. The problem is still there, and worse yet the Outlook is freezing. I rang a repairer of random computer company this morning specializing in Macs. They said they couldn't help me because they would only do what I've done. My Macbook Pro is just a few years, and now I'm looking down the barrel of the purchase of a new laptop - all because I upgraded to El Capitan!

  Troubleshoot printer on your Mac - Apple Support

  cant - print.html http://www.Macworld.com/article/2029528/Mac-Troubleshooting-What-to-do-When-You-

• My MacBook Pro (late2009) stalled for 2 days now trying to upgrade to El Capitan. It neither improved nor returned to Yosemite. Help, please.

  I have macbook pro late 2009. I started to upgrade to El Capitan 2 days ago. Downloaded, it stalled during installation. It has frozen about 95% installation and remained so for 2 days. Help, please.

  Try to Safe Mode Setup:

  https://support.Apple.com/en-us/HT201262

  Start safe mode and see if the problem persists:

  Restart now ' shift '.

  (Wait to take more time to start in this way because it runs a check of directory first. Also give it some time after the start because he runs maintenance routines at the beginning.)

• Try to upgrade to El Capitan

  I am running Snow Leopard on a Macbook in early 2008. I meet all the requirements for the upgrade to El Capitan, but the App Store said that I can not install on this computer. Any suggestions?

  Your MacBook does not meet the requirements:

  Mac hardware requirements

  For more information about your model of Mac, click the Apple in the top left of your screen, choose about this Mac, and then select Details. These Mac models are compatible with OS X El Capitan:

  • MacBook (early 2015)
  • MacBook (late 2008 or early 2009 or newer aluminium)
  • MacBook Pro (Mid/Late 2007 or newer)
  • MacBook Air (late 2008 or newer)
  • Mac mini (early 2009 or newer)
  • iMac (mid-2007 or newer)
  • Mac Pro (Early 2008 or newer)
  • Xserve (early 2009)

• My address book contacts have disappeared since the upgrade to El Capitan. Where are they?

  Hi, I upgraded to El Capitan yesterday and all the contacts in my address book Thunderbird disappeared. The AddressBook is completely empty. In addition, he didn't even address on the left hand books, for example "personal address book" etc. My contacts are stored on my computer? If so, where they are located and how can I get back to my address book? I've been adding contacts for a few years. When I compose email, email addresses are auto-fill in the field of composition, so it seems they are still out there? Thank you.

  Open the address book window.

  Select the Directory to display-layout pane

  Not better?

• Mac Book (end 2008) not dΘmarre after upgrading to El Capitan 2016 (1511.3.1)

  Mac Book (end 2008) not dΘmarre after upgrading to El Capitan 2016 (1511.3.1) in order to prepare for Sierra

  I tried safe mode > disk utility, which took a lot of time and the disc seems to be OK.

  Extensions have nucleuses, almost all these .kext, but I'm not able to get rid of them.

  -What do you mean by? "Extensions have nucleuses, almost all these .kext, but I'm not able to get rid of them."?

  Did you delete anything?

  -The Mac can't you start mode (boot with the SHIFT key) safe?

  -Try to reset memory NVRAM/PRAM and SMC

  MacIntel: Reset of the controller (SMC) system management

  https://support.Apple.com/en-us/HT201295

  Subject of memory NVRAM and PRAM

  https://support.Apple.com/en-us/HT204063

  -Try to start safe mode

  OS x: what is Safe Boot, Safe Mode?

  https://support.Apple.com/en-us/HT201262

  -Start to recovery and repair the startup disk

  OS X: on OS X Recovery - Apple Support

  https://support.Apple.com/en-us/HT201314

  -If it is repairable reinstall the OSX

  How to reinstall OS X on your Mac - Apple Support

  https://support.Apple.com/en-us/HT204904

  -If you do not have a backup using disk utility to restore the internal drive to an external drive, so that you can try to recover the data.

  Format the boot disk and then do a fresh install of Mac OS x

• Nervous about the upgrade to El Capitan!

  Need input, OS X 10.9.5, computer works fine most of the time. Should I upgrade or leave it alone. Don't want to screw up my computer. Read the "reviews" on the App Store and I hesitate. Ned first hand experience.

  Thanks in advance.

  Before any update always create a backup. How to create a clone of startup

  This way you can always fall back if necessary.

  I have not had any problems upgrading to El Capitan.