Upgrade to Lion, now Scan3 crashes

HP Scanner 3 blocks a couple seconds after their opening. I have a MacBook Pro with OS Lion. Any help is very appreciated! Thank you.

No reason to be sorry

As a new software available for Lion year I guess you still using the snow leopard compatible, you need to completely remove the software and install for your operating system:

* Please note that the following steps will delete all HP software installed.
1. click on menu go (click the desktop, then watch the menu in the bar at the top of the page)
2. Select Applications
3 select the Hewlett-Packard folder
4. double-click on uninstall HP application
5 follow the uninstall to prompt to select a device to uninstall
6. press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall
7 approve any prompt to uninstall all HP software.

Once the uninstall is complete, reset the printing system:

* It will remove any existing print Queue so that any change of driver settings

  1. Go into System Preferences > print & Scan
  2. Click right (CTRL + left of the Mac keyboard) the bottom area printers, then click on Reset Printing System

Now, download and install the software below:

http://FTP.HP.com/pub/softlib/software12/COL39592/Al-96582-1/HP_Lion_Ink_SW_v12.13.24.dmg

Once installation is complete. Make sure to install any update HP available to ensure that you have the latest version of the driver:

Click the Apple icon, and then click software update.

Please let me know any progress

Tags: HP Printers

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