Upgrade to Windows 7 Home Premium (Retail DVD) will not install an upgrade on Vista Home Premium (OEM factory - installed)!

I bought a copy the retail of Windows 7 premium (updated version) upgrade on Vista Home Premium SP2on my 3 yr old HP Pavilion Desktop on 22/10/2009. Vista has been installed at the factory. The PC more than meets all hardware reqs. I tried 4 or 5 times to upgrade the operating system on this PC & it runs fine until the process to halfway in step 5 in the upgrade and stops. I forgot the exact message, but it's like 'cannot be upgraded pc, abandoned process, will now restore the Vista installation. After this x 4-5 in the last seven days, I'm sick of what's going on. I've been building & PC repair & installation, configuration, and upgrade Windows since Windows 3.1 and Dos operating system. The Win 7 installation routine is so demanding that if all the program requirements are not met (for the latter)-it just stops and is abandoned. I've never had this kind of trouble before. NEVER Yes, I use the on-line support docs & Software Advisor compatibility. I've never seen an OS that just works! Absolutely amazing!  I also tried this on my computer Lenovo laptop lastnight - same thing!

Hi Jim,.

Thanks for the information. You said you ran Upgrade Advisor several times on both machines. This show no error every time? Also, I would recommend unisntalling any antivirus that you have currently and to help clean up the provided utilities if any, of the antivirus manufacturer. In addition, unplug all unnecessary devices such as printer, network cable or any other devices you have.

I hope this helps!

Shawn - Support Engineer - MCP, MCDST
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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