Upgrade Windows 7 Home Premium to Windows 10 has failed

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• installed Windows 7 ultra 64 bit as upgrade to Vista Home Premium 64. Windows update only give me a scree empty and will not reduce.

  I've recently upgraded to Vista Home Premium 64 for windows 7 Ultimate.  When I click on Windows update after the installation, I get a blank screen that represents only a trace 'control panel-windowns update"and do not minimize or access the icons on my screen.  I can always get on the internet and open programs, but this screen blakn is on my page icon.  Incications are just running the program, but it displays 0 complete after 1 hour.

  Hi S RAGAN,

  I suggest to perform the clean boot on your computer and check.

  From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

  To perform a clean boot on a computer, follow these steps.

  1. click on start, type msconfig in the search box and press ENTER.

  If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

  2. in the general tab, click Selective startup.

  3. under Selective startup, clear the check box load startup items.

  4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

  5. click on OK.

  6. When you are prompted, click on restart.

  7. after the computer starts, check if the problem is resolved.

  Please follow the system in the boot environment. If the problem does not occur, it indicates that the problem is related to an application or a service, we have disabled. You can use the MSCONFIG tool again to reactivate the disabled one by one element to find the culprit.

  If your issue is resolved, follow the how to determine what is causing the problem section in KB article to narrow down the exact source.

  http://support.microsoft.com/kb/331796 . In addition, see the section on how to restore your computer to a Normal startup mode.

  If the same problem persists then, reset the Windows Update components and check.

  To reset the Windows Update components visit the link below and click on solve this button / follow the given steps to repair it yourself.
  http://support.Microsoft.com/kb/971058

  Hope this information is useful.
  Let me know if it worked.
   
  Thank you, and in what concerns:
  Umesh P - Microsoft Support

• After the upgrade from Vista Home Premium to Windows 7, I can't connect to my router (Netgear WNDR3300)

  After that upgrade from Vista Home Premium to Windows 7 - I'm unable to connect to my router (Netgear WNDR3300) - message network States "the settings saved on this computer for the network do not match the requirements of the network" - any ideas what could have changed during the upgrade to make me lose my connection to the wireless router?

  Posting here instead: http://social.answers.microsoft.com/Forums/en-US/w7network/threads ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• My CD-ROM/DVD-Rom drive & the Bison Webcam built into my laptop. Does not work after I upgraded from Vista home premium to Windows 7 Home premium.

  My readers Optiarc DVD - RW AD-7530 ATA Device DVD/CD-ROM & the Bison Webcam built into my laptop. Does not work after I upgraded from Vista home premium to Windows 7 Home premium.
  Although of course, the CD-ROM drive worked during the upgrade.
  I noticed that when I turn firstly on the laptop, the last two lines of the front entry from Windows 7 are the following.
  PXE - E6i:Media Test Failure, Check Cable
  PXE - MOF: Exit PXE Rom
  During the audit of each Properties in Device Manager devices", I learned that they both work correctly.  In the list in the printers and the @Devices the only Webcam shown is also a "USB 2.0 Camera"
  Can someone help me please?
  Best regards
  John

  Besides what abdelhak says:

  The message of PXE boot that you receive when you start your computer has nothing to do with your CD/DVD-Rom drive. Your computer uses a PXE boot method to attempt to load Windows from a location on your network. Since you do not have this configuration, it is safe to ignore it. If it slows down the startup time of your system, contact your manufacturer and ask them for instructions on how to "disable PXE Network Boot of the BIOS.

  Hope this helps,

  Thank you! Ryan Thieman
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I've upgraded from vista home premium to windows 7 Professional and had to do a custom installation

  I've upgraded from vista home premium to windows 7 Professional and had to do an installation custom and lost all my Hp software, HP Advisior, PC doctor among others. Is there a way to get them without reinstalling everything again

  Here are the specifications of your HP Pavilion Media Center m8120n desktop. According to specifications, your computer comes with the following software factory installed;

  Windows Vista Home Premium (32 bit)

  Roxio Creator Basic 9

  Roxio MyDVD 9 Basic

  (Not available in Canada French) Rhapsody

  Real Player

  My HP Games (not available in French Canada)

  Adobe Reader

  Microsoft Works 8

  Microsoft Office Home and Student 2007 trial edition

  HP Photosmart Essential 2

  muvee autoProducer 6

  Norton Internet Security 2007 (60-day security update subscription)

  HP Hardware Diagnostic tools

  If you don't create HP recovery discs for your m8120n, you can buy a set of ComputerSurgeons.com for $27. You will find the software included in the HP disc #1 folder.

• Can I upgrade Edition Vista Home premium to windows 7 using vista anytime upgrade for free?

  anytime upgrade is included with the purchase of windows vista

  can I upgrade Edition Vista Home premium to windows 7 using vista anytime upgrade for free?

  Lol you cannot use Anytime Upgrade upgrading Vista to Windows 7.   The Vista program to THE was the upgrade of a Vista edition to a higher edition of Vista only.  The Vista program to THE ended when Vista was removed from retail sales.  It has never been free.

  THE present program is to upgrade an edition of Windows 7 to a superior and is only available to current users of Windows 7.

  If you want to upgrade Vista to Windows 7, you must purchase a standard upgrade of Windows 7 at retail price.  Please see

  http://www.microsoftstore.com/store/msstore/list/parentCategoryID.44066700/CategoryID.50726100

• While Windows anytime upgrade from Win7 Home Premium to Win7 Pro received the notice that failed.

  Original title: upgrade Express failure.

  I'm doing an anytime upgrade from Win7 Home Premium to Win7 Pro. I get a notice that failed and get back to home premium.

  Any thoughts would be appreciated.

  Windows 7 Anytime Upgrade fails:

  If your getting the following: error: Windows Anytime Upgrade failed
  This problem may occur if Windows 7 SP1 was downloaded by Windows Update, but has not yet been installed.
  See: http://support.microsoft.com/kb/2660811

  = Other reasons and possible corrections.

  Windows Anytime Upgrade fails with the error:
  "every time that the upgrade has failed. Go online to solve the problem.
  http://support.Microsoft.com/kb/2658652

  -------------------------------------------------------------------

  (A) if at any time the upgrade fails: run the Windows 7 Upgrade Advisor:

  http://www.Microsoft.com/Windows/Windows-7/Upgrade-Advisor.aspx

  --------------------------------------------------------------------

  (B) If Internet Explorer is not configured as default web browser,
  you need to make sure and try the Express upgrade.

  --------------------------------------------------------------------

  Only one solution was either by picking up the Internet
  and removal of SP1 - or a combination of both. Then re-installation of SP1
  Save this method for a last resort.

  --------------------------------------------------------------------

  (C) you get a PIN number with the "Anytime Upgrade", if yes enter the PIN here to obtain a product key: https://windows.getmicrosoftkey.com/

  Support for your product key: https://windows.getmicrosoftkey.com/Home/Support

  --------------------------------------------------------------------

  (D) stop and restart your computer.

  (1) implementation of the reinforced system - method #2 tool (download and run the tool: "Checksur.exe")
  http://support.Microsoft.com/kb/947821
  (System resources, such as file of data, even in the data memory and registry data, can develop inconsistencies during the lifecycle of the operating system. The system update tool attempts to resolve these inconsistencies).

  (2) disable any security software before attempting to upgrade

  (3) disconnect external devices of unneccesarry.

  -------------------------------------------------------------------

  (E) if still Anytime Upgrade fails, turn off User Account Control:

  1. go in user accounts in Control Panel

  2 change user account control settings

  3. pull the slider to the level as low as possible

  4 restart the computer

  5. repeat the process "Anytime Upgrade"

  To start the upgrade process:
  Click on start/search and enter the words: Express upgrade
  Then, in the list of the search results, click on "Windows Anytime Upgrade".
  Then follow the prompts on the screen anytime upgrade.
  Basically, all you need to do is enter the Windows 7 upgrade product key.

  Another method:
  (Located at the top right) Start/Control Panel/small icons option / click the "Windows Anytime Upgrade".

  -------------------------------------------------------------------

  (F) if it continues to fail, try the following 3 methods:

  Method #1
  (1) run Chkdsk and see if it helps.
  Click Start / type: CMD and right click 'CMD' and select 'run as administrator '.
  At the command prompt, type: chkdsk /f /r
  Restart your system, hard drive of your computer is analyzed to find errors and will try to correct them.

  (2) run the Memory Diagnostics to look for problems with the system hardware. Type of memory in start search and press ENTER to open the memory diagnostic tool open. Click restart now and check for problems. Your computer will restart and will start the diagnostic program. Please note the reported errors.

  Method #2
  1. click on start, type: "msconfig" (without the quotes) in the box and then press the ENTER"" key.

  User account control permissions: If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

  2. in the general tab, click Selective startup.

  3. under "Selective startup", uncheck the "Load Startup items".

  4. click on the 'Services' tab, click to select the box "hide all Microsoft Services" and then click on disable all.

  5. click on 'OK '.

  6. When you are prompted, click "Restart."

  7. once the computer has been restarted, check if the problem is resolved.

  Method no. 3
  If your key is not valid and you will need to change the keys, you may need to Open regedit and remove first the ProductKey value in the following registry key:
  HKCU\Software\Microsoft\Windows\CurrentVersion\WindowsAnytimeUpgrade

  -Anytime Upgrade may not work for all versions of Windows-

  Note: Retail 'Full' or 'Upgrade' product keys will work when you use the Express Upgrade feature.
  Upgrade Express 'can' not work (check with the manufacturer of the computer support team) for users who have the OEM and integrators systems product keys, this applies also to the VL (Volume License)-MSDN Academic Alliance (MSDNAA) / DreamSpark or pedagogical keys that does not / do support the Anytime Upgrade option. KMS users consult your administrator before attempting to perform an Express upgrade.

  J W Stuart: http://www.pagestart.com

• Upgrade to Windows 7 Home Premium (Retail DVD) will not install an upgrade on Vista Home Premium (OEM factory - installed)!

  I bought a copy the retail of Windows 7 premium (updated version) upgrade on Vista Home Premium SP2on my 3 yr old HP Pavilion Desktop on 22/10/2009. Vista has been installed at the factory. The PC more than meets all hardware reqs. I tried 4 or 5 times to upgrade the operating system on this PC & it runs fine until the process to halfway in step 5 in the upgrade and stops. I forgot the exact message, but it's like 'cannot be upgraded pc, abandoned process, will now restore the Vista installation. After this x 4-5 in the last seven days, I'm sick of what's going on. I've been building & PC repair & installation, configuration, and upgrade Windows since Windows 3.1 and Dos operating system. The Win 7 installation routine is so demanding that if all the program requirements are not met (for the latter)-it just stops and is abandoned. I've never had this kind of trouble before. NEVER Yes, I use the on-line support docs & Software Advisor compatibility. I've never seen an OS that just works! Absolutely amazing!  I also tried this on my computer Lenovo laptop lastnight - same thing!

  Hi Jim,.

  Thanks for the information. You said you ran Upgrade Advisor several times on both machines. This show no error every time? Also, I would recommend unisntalling any antivirus that you have currently and to help clean up the provided utilities if any, of the antivirus manufacturer. In addition, unplug all unnecessary devices such as printer, network cable or any other devices you have.

  I hope this helps!

  Shawn - Support Engineer - MCP, MCDST
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• It keeps rejecting my product key! (upgrade from Vista home premium 32 bit to Windows 7 64-bit).

  Thus, as the title past Windows is not accepting my new Windows 7 product key. I bought the product key and copy (at the same time of course) of my college, as I am a computer SCIENCE student is trying to catch up. Anyway, if I get home and install my new Windows 7 SP1 (whatever that means) through "BIOS" because I've been upgraded to Vista Home premium 32-bit. When he asked my product key during the installation/installation that it wasn't working, I thought although it may need some updates or something. So I click on ignore and continue the installation. Then after all updates etc... I then try again the product key, and of course it does not work as most of the new technologies in this House works the first time. Please help, it's that some of become a nuisance. Thanks for reading :)

  Make sure you have all the numbers and the correct letter (example: number 8 and letter B can almost look the same.) The letter Q may resemble a 0 or O)

  How to activate Windows 7 or Vista manually (activate by phone)
  http://support.Microsoft.com/kb/950929/en-us

  1) click Start and in the search for box type: slui.exe 4
  (2) press the ENTER"" key.
  (3) select your "country" in the list.
  (4) choose the option "activate phone".
  (5) stay on the phone * do not select/press any option * and wait for a person to help you.
  (6) explain your problem clearly to the support person.
  (7) the person must give you a confirmation ID, copy it down on paper,
  (8) check that the ID is correct in reading the support person.
  (9) to enter the ID number, then click 'Next' to complete the activation process.

  ----------------------------  Alternatives -------------------------------------

  To enable the use of the phone

  1. open Activation of Windows by clicking on the Start button, right click on computer, clicking Properties.
  then by clicking on activate Windows now. ?

  2. click on show me other ways to activate.

  3 type your Windows 7 product key, and then click Next.

  4. click on use the automated telephone and then click Next.
  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  5. click on the location nearest you from the drop-down list, and then click Next.

  6. call one of the available phone numbers listed. An automated system will guide you through the activation process.

  7. When prompted, enter the installation ID that is listed on your screen in your phone keypad.

  8 Note the confirmation ID the phone system gives you.

  9. under the terms of step 3, type the confirmation ID in the space provided, click Next, and then follow the instructions.

  10. If the activation is not successful, stay on the line to be transferred to a product activation agent who can help you.

  How to contact a Microsoft Product Activation Center by phone
  http://support.Microsoft.com/kb/950929

  Microsoft Activation centers worldwide telephone numbers:
  http://www.Microsoft.com/licensing/existing-customers/activation-centers.aspx
  (This site is for activating Volume License, but if you call, they will help you)

  The phone number is not working:
  Microsoft Wordwide contacts: http://www.microsoft.com/worldwide/default.aspx

  Register Windows 7
  http://Windows.Microsoft.com/en-us/Windows7/help/register
  Register Windows 7 and you automatically receive a series of three welcome to Windows e-mails
  filled with tips, creative tips and other information to you help get the most out of Windows 7.
  You also get a subscription to the monthly newsletter of Windows Explorer,
  where you will find other tips and tricks, as well as special offers.

  Activation and registration of a Microsoft product
  http://support.Microsoft.com/?kbid=326851
  Windows activation: (888) 571-2048

  Learn about Activation:
  http://TechNet.Microsoft.com/en-us/library/ff793423.aspx

  J W Stuart: http://www.pagestart.com

• Free upgrade from Vista Home Premium 7

  My laptop is still under warranty. I bought it New from Best Buy. Given that it was a floor model, they tell me that my computer is NOT available for free upgrade to Windows 7. Why? Is it possible that I can get a free upgrade to Windows 7? It has Vista Home Premium built in and the reason that I don't like is that it is not useful at all as much as to teach me how to use the computer. I am a senior and I learn right on the computer. If I can't get the free update, Do You traore the price of Windows 7 never boils? Any help is appreciated! Thank you very much!-Chris, in Dearborn, Michigan.

  Suppose you have qualified for an Upgrade to Win7 for free if you had not bought a floor model is reduced, Chris. In any case, only Best Buy can really explain why the computer does not qualify.

  You can buy an Express Upgrade to Win7 Home Premium (~ $120 USD retail or less) or Win7 Ultimate (~ 220 USD $ retail or less). See http://windows.microsoft.com/en-US/windows/shop?T1=win7 or http://www.google.com/products?q=%22windows+7+home+premium%22+%2B+upgrade&hl=en&aq=f

  Please note that the upgrade to Win7 peut invalidates your warranty and Service contracts.

  In any case Windows Update has nothing to do with the upgrade of Windows. Please post future questions about the upgrade in this forum: http://social.answers.microsoft.com/Forums/en-US/w7install/threads

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Upgrade to Vista Home Premium Vista Ultimate

  I got the Vista ultimate RED version, and when I try to upgrade my Vista Home Premium it only allows me to do a "Clean" installation I don't want to have to re - install all my programs. Is there a way I could activate the upgrade option?

  Thank you.

  Looking for a difference in numbers/Service Pack levels.

  If Service Packs came pre-installed on the operating system, there is no way to uninstall them.
  You will need to swap the disk to upgrade to a later version that includes the missing Service Pack.

  On your installed operating system Service Pack level cannot be greater than what is on the disk to upgrade.

  Click Start > right click on computer > properties > system > it will tell you which SP you have installed.

  http://support.Microsoft.com/kb/948537

  "How to uninstall Windows Vista service packs"

  If the OS installed Service Pack 2 and Service Pack 1 upgrade disk > uninstall SP2 installed operating system > install the upgrade > reinstall SP2.

  And run the upgrade of a Vista operating system.

  See you soon.

  Mick Murphy - Microsoft partner

• Microphone does not work after upgrade from Vista Home Premium to Win 7 Home Basic-Sony Vaio VGN-NS25G

  Microphone does not work after upgrade from Vista Home Premium to win 7 Home Basic Edition. Laptop model Sony Vaio VGN-NS25G, bought in India

  My built-in mic not working anymore after the upgrade from Vista Home Premium to win 7 Home Basic Edition. Model laptop Sony Vaio VGN-NS25G was bought in India. I have taken the loacl Sony Service Center and they said that Windows 7 drivers for the microphone Sony was not yet available. They mentioned that the only way to fix the problem was to upgrade to Vista. Is this true? Where can I get these drivers for the microphone, and they are not available, when will they be available?

  Hello

  Method 1.
  Interestingly, I found the drivers for Windows 7 for this particular model of Vaio. Here is link thye:
  http://www.Sony-Asia.com/support/download/362654/product/VGN-ns25g/sectionfirst?subpage=detail

  I suggest updating all your drivers from the link above and drivers Realtek especially.

  Method 2. Set the default Microphone.

  Once the drivers installed to check if the microphone is the default value, here's how:

  Exercise the functions mentioned below to adjust the Microphone as default:
  1. Click Start and click on Control Panel.
  2. click on sound, then a new window will open.
  3. in the new windows, click on the 'Registration' tab and right click in the window and click Show disabled devices.
  4. now check if the Microphone is listed there and right-click on it and choose activate.
  5. turn highlighted that Microphone and click "set as default".
   
  For more information see the articles below:
  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly
  http://Windows.Microsoft.com/en-us/Windows7/recording-audio-in-sound-recorder-frequently-asked-questions

  I hope this helps.

  Thank you, and in what concerns:
  Shekhar S - Microsoft technical support.

  Visit our Microsoft answers feedback Forum and let us know what you think.
  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Just upgraded to Vista Home Premium to XP. Got a Packard Bell with RF for the Media Center remote control, worked fine with XP, but is no longer compatible with Vista.

  after update to XP media center units Vista remote control

  Just upgraded to Vista Home Premium to XP.  Got a Packard Bell with RF for the Media Center remote control, worked fine with XP, but is no longer compatible with Vista.  I checked the usb driver for the usb XF-10 rf remote receiver and it is fine, uninstalled and reinstalled it.  Handset was working fine a few days ago.  I also went in 'Administrator', 'services' and then active HID, but it still does not work.  Media works well, but it would be nice to have the operation of the remote control!  Not particularly computer, simply suggestions please!  Thank you, Nick.

  Hi Nicolas,

  I suggest you to check the battery. Additionally, make sure that you have installed the right drivers for you Consumer IR Port.

  For more information, you can check the link below,

  http://www.PackardBell.com/index.html

• Windows Update has failed. "Error found: Code 8007001F Windows Update encountered an unknown error." _

  RALink - network - 802.11n/b/g Wireless LAN USB 2.0 Mini adapter 379ko

  Windows Update has failed. "Error found: Code 8007001F Windows Update encountered an unknown error."

  I bought a wifi USB adapter and it is a driver windows 7 available on the manufacturer's website. RALink

  http://eng.ralinktech.com.tw/support.php?s=1

  My computer is a HP P6110f desktop computer. It came with a Vista 64 OS which I've upgraded to a Windows 7 Home Premium.

  I tried to install all kinds of different ways but were not able to make it work.

  Disconnect all other devices driver/software uninstalled and reinstalled all plugging adapter in each computer startup I tried port USB with adapter connected and also connect after windows load discharged from all applications running, including firewall and anti-virus

  Can you please help me solve this problem? I consider myself quite computer but I'm completely puzzled here.

  http://social.answers.Microsoft.com/forums/en-us/category/Windows7
  Windows 7 discussion groups

  They may be able to help in obtaining the wifi USB adapter to work.

  8007001F (a device attached to the system is not functioning) TaurArian [MVP] 2005-2010-implementation to date of Services

• Cannot install SP2 on Vista Home Premium SP1 32-bit laptop - fails with error 0x800b0100

  Cannot install SP2 on Vista Home Premium SP1 32-bit laptop - fails with error 0x800b0100

  Cannot install SP2 (KB948456 - X 86) on a laptop Vista Home Premium 32 bit SP1 with all updates of Windows installed.  Quickly fails after it starts with error 0x800b0100 in the system log.  It's a fully verified SP2 full download.  I did a full chkdsk /r who fixed some issues.  Removed AVAST.  A running Fix It tool that fixes the problem with crypt services.  Scanned for malware with MRT.  Scanned for malware with MalWareBytes.  Scanned for rootkit with the McAfee tool.  Run the sfc/scannow, that signals mistakes.  The CBS. Partial contents of the LOG file (see KB972036):

  2014-03-18 11:59:36, CBS NonStart info: success, start, treatment not required, as expected.
  2014-03-18 11:59:36, info CSI CSI 3222024 (0x00312a08) store initialized 00000005
  2014-03-18 11:59:36, CBS Session info: initialized 30360259:262197728.
  2014-03-18 11:59:37, info CBS SPI: Parent KB936330 ~ 31bf3856ad364e35 ~ x 86 ~ ~ 6.0.1.18000 to SP2 package with install state 7
  2014-03-18 11:59:37, CBS Session info: 30360259:262197728 finalized.  Reboot required: no
  2014-03-18 11:59:37, CBS Session info: initialized 30360259:266957728.
  2014-03-18 11:59:38, CBS brand store corruption flag because of package info: Package_for_KB972036 ~ 31bf3856ad364e35 ~ x 86 ~ ~ 6.0.2.0. HR: 0x800b0100
  2014-03-18 11:59:38, error CBS SPI: (CSPICbsClient::EnumPackages:156) cannot open the package hr = 0x800b0100
  2014-03-18 11:59:38, error CBS SPI: (CSystem::EnumerateCbsPackages:313) could not complete CBS package list hr = 0x800b0100
  2014-03-18 11:59:38, CBS Session info: 30360259:266957728 finalized.  Reboot required: no
  2014-03-18 11:59:38, info CBS SPI: could not enumerate the packages CBS
  2014-03-18 11:59:38, error CBS SPI: (GetLatestVersionFromCBSStore:135) ATL exception hr = 0x800b0100
  2014-03-18 11:59:38, error CBS SPI: (CSPCInstallTask::ApplicabilityScan:712) could not get the latest version of VistaSP2.

  KB948465 ~ 31bf3856ad364e35 ~ x 86 ~ ~ 6.0.0.18005 hr = 0x800b0100 store

  System will not install KB972036 - States does not apply.

  Referring to 956702 KB notes that the http://go.microsoft.com/fwlink/?LinkId=167357 link that needs 32-bit is 64-bit.  In addition, it specifies SP2 - which obviously I do not have.  But I manually downloaded the apparently correct tool and ran it - get does not apply.

  Hi John,.

  Apologize for the delay in response. Please try the steps as described in the following article:

  Windows Update error 800b0100

  Back to us for assistance.

• After Windows Update has failed I can print is no longer.

  original title: no printing

  I have a dell xps8100 windows 7 home premiun after a windows update has failed my printer stopped I tried a system restore, but he failed and he said try again

  my printer does not recognize my computer even for a test

  cgb321

  Try reinstalling the drivers for your printer. I had times when an update has done something that required that I have reinstall the drivers for a product. Don't know why, though. It's not really 'supposed', but he did.