UPS can'rt keep new Dell XPS power off

I just got a 64 bit with Vista on XPS system, and when a storm hits, the UPS can not keep the computer. It tries to turn on, but can't. We tried two different UPS, a few huge ones capabilities. We have updated the BIOS etc... We believe that it is feeding, but Dell people don't believe us. Is there anything else you can think of? I can't run a diagnostic internal power of this computer, so I'll buy one tomorrow. Any help or ideas are appreciated.

Thanks for your help. Appreciate that.

Tags: Windows

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