URL redirects has stopped working

Our site is to have a big problem with the URL redirects does not. The URL is www.fairmontschools.com. We have redesigned our Web site and became operational on 19 March 2015. Before launching the new Web site, we have imported a bunch of redirects to URL - routing traffic to old pages to the new pages. We had at least 10 people test each redirection that was imported - several times. Everything was working great until a few weeks ago. I started to receive information on why the old pages appeared on the Web site. At first, I thought it was just random incidents of people to see the versions of old pages cached. But last Thursday, I looked deeper and found that the majority of the redirects which had been added do not work. I spent hours to speak with a representative to support BC last Thursday. The result? Nothing. After hours of back and forth, he acknowledged that there is a problem. And that's where it ended. I'm the cat with him again now. But I'm not holding my breath for a solution. It is a very big problem for our website because it means our search traffic going to old pages. We're potentially losing business and our customer's confidence takes a hit. If the chat support can't help, who should I speak to?

Hello!

Your file was picked up at the same time to level 2 Support and is currently wanted in.

We will continue the communication on the support ticket.

Kind regards

Alex

Tags: Business Catalyst

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