USB-232/4 causes Windows hang when wake from sleep

I have a problem of resumption of the functioning of the laptop that follows "sleep" or "hibernate".

With the connected USB-232/4, the computer does not return the Windows normally.  The display does not return (without backlight or external video output), but the LED indicators (bluetooth, disc, power, etc.) appear normal.  When I remove the USB from the USB-232/4, the display reverts immediately to the State before the mode 'sleep' activated.  Tried all 3 USB ports - all the same behavior.  No index by using the event viewer.

Win 7 (64 bit)

Series NI 3.7, NEITHER VISA NOR spy 2.7.2 5.0.2 MAX 4.8

Serial port assignments seem to be OK:

Port 1 - com15

2 port - com9

Port 3 - com16

Port 4 - com8

Any suggestions on the next steps to solve this problem?

Thanks in advance.

Solved the problem!

The BIOS has a setting in the section advanced to Wake Up capability.  Compatible USB S3 Wake.  Now, the USB-232/4 is powered over the recovery of the standby mode.  When this feature is disabled, the USB-232/4 light not upon resuming from sleep mode and probably hung up the pilot, preventing a normal recovery.

Tags: NI Hardware

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