USB-9171 installs as USB Flash Firmware Updater

I just got a USB-9171 with 9401 module.  Try to install it on a laptop Dell Vostro 64 bit WIndows 7. LabVIEW 8.5.1, which works very well with a USB-6212 for awhile is already installed.  I installed the 9.6 NOR-DAQmx that came with the new 9171 and the time of execution of Labview 2012 such as recommended by the Update Manager.  The connection of the USB-6212 he loaded the driver, he recognized in MAX and will work as before.  But plug it in the USB-9171, identifies the driver loaded by Windows as USB Flash Firmware Updater.  The 9171 does not appear in MAX.

How can I get the USB-9171 driver appropriate to load?

Thanks - Steve

Found a solution by calling the service tech.

Unplug the USB device.

With the help of MAX, go to tools > reset Configuration data.  This will erase the MAX configuration and restart.

MAX aperture.  Open the Windows Device Manager.

Plug the device.

In the beginning, I received the ball from Windows saying that it successfully installed USB Flash Firmware Updater.  But then on hold while the window updated Device Manager (it flashed several times), he said the right device (cDAQ-9171) as well as the module I connected on the cDAQ-9171, which is a 9401.

The tech service rep explained that there is a service called Windows device charger OR who must load the appropriate driver, but sometimes the service may stop too soon.

In any case, I tried all the things here before, but what was different this time was seen both MAX and the windows Device Manager open at the same time before connecting the unit (after wiping of the configuration).

Tags: NI Hardware

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