USB drive not readable on the Satellite A665-13W

Hello

I have the following problem. I have Kingston DataTraveler HyperX 64 GB (USB 3.0) by car and it is perfectly readable on other PCs without worrying if I connect it to the USB 3.0 or USB 2.0 ports.

The device is detected in Windows 7 64-bit on Toshiba Satellite A665-13W and I see it in Device Manager. He invites me to open the disk E: (NTFS volume), but it looks empty when I open it in Explorer Windows with a certain delay when Explorer seems to scan drive.

I see some errors in the event viewer such as:
Event ID 11: driver has detected an error in the controller on \Device\Harddisk1\DR2

But when I connect for example Patriot 8 GB USB drive it works without problem. When I boot Windows 7 in safe mode, the Kingston DataTraveler HyperX 64 GB drive is connected, and I can read it.

What should I do to make it readable without going into safe mode?

I have the latest BIOS 2.30, I tried to enable/disable USB legacy support, I tried the fast/normal startup, I tried to install the latest Intel Chipset drivers, I tried all USB ports, including one that can be used as eSATA port, but without success. I also uninstalled the recognized device driver and let Windows detect the device again and reinstall the driver, but also without success. I also disabled power management option to disable device, without success.

When I start in normal mode, I can't read NTFS volume. When I boot in safe mode I can read. The USB works on other PC in normal mode. Old USB 2.0 USB key works in normal mode. Strange. It must be a firmware problem or driver in my opinion. If it is a hardware problem or device the device would not work in safe mode!

Are USB 3.0 64 GB of storage devices that are compatible with Toshiba laptops with USB 2.0 ports?

There could be a problem of compatibility between the USB controller and the USB key.
This compatibility questions aren't unusual.

But I m wondering if you could try to fix this in the other direction:
First check to see if the USB flash memory stick would appear in disk management

Panel-> management-> disk management computer

Here you will see all the partitions on the HARD disk and the USB connected.
Check if you can format the USB key once more.

If the USB does not appear here, try this method:
Start the console by typing CMD
Then type the command: diskpart and press enter
Now, type command: automount enable and press enter

Now, close all windows and restart the laptop.

Tags: Toshiba

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