USB keyboard and mouse no longer work after motherboard change

I recently changed my motherboard for an ASUS maximus VI Impact, keeping all the other components of the same with the hope of making a generation m - ITX. Now when I turn on the windows machine starts normally, but on the home screen when I type my password to connect, the keyboard and mouse seem to lose the power and stop working.

I tried all USB ports and think its unlikely a hardware problem as the keyboard and mouse work in Bios menu. Also, I have messed around with heritage and setting USB in the Bios, nothing helps. I have a feeling that I have to install the new drivers of motherboard to enable USB support but I can't do that without logging, and the motherboard doesn't have a PS/2 port as well as rules using a PS/2 keyboard.

After reading I think it might have something to do with the version of windows installed on the SSD, I'm using (this is a version for windows 7 Home premium 64-bit OEM) and different sources say that this can only be connected to a motherboard. Is it interesting to try to do a clean installation of windows or will it be a waste of time with my current version? My ideas, please help.

Hello George,.

Thanks for posting your query in Microsoft Community Forum.

Before you start with the troubleshooting steps, please answer the following questions.

  1. What is the brand and model of the computer?
  2. How do you reinstall Windows on the new motherboard?
  3. Have you received the OEM (Original Equipment Manufacturer) installation DVD?

The OEM of Windows version depends on the hardware ID. If you change the motherboard of the computer, hardware ID changes and you will not be able to install/work with the version of Windows OEM.

I would recommend that you connect another keyboard and mouse to the computer and check if it works. If the game different from the mouse and keyboard does not work with the computer, you may want to consider reinstalling Windows. For more information on reinstalling Windows, you can ask the OEM.

We know the result.

Thank you.

Tags: Windows

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