USB loses the external connection with hardrive

Hello

I have a new HP pavilion touchsmart 15 notebook PC 15 - n058ed with some problems on USB 3.0 in combibation with the Toshiba external hard drive.

Sometimes, the connection is lost. So backup refuses to go. The message to reformat the drive to use it again.

The hard drive is still powered. The laptop does not work. Turn off at night.

Nobody knows what is happening.

Best regards Jan

Hello new probably,

I'm sorry that the solution I linked you was too difficult to understand. I can certainly understand that as the site is not exactly easy to use. I'll give you a few steps to try until find us a solution that works for you. Please, try the steps what I am stating to you below:

Step 1. In the tile Menu type 'Control Panel'

Step 2. Click on Control Panel

Step 3. Click Security / Power Options

Step 4. Click on change power settings

Step 5. Click on change advanced power settings

Step 6. Scroll USB settings and disable the USB selective suspend setting

This will prevent your system to put the USB drive in mode 'sleep' and should solve your problem. Please if the problem persists re-post and we can try additional steps. Thanks for posting this topic on the Forums of HP. Have a great day!

Tags: Notebooks

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