USB microphone does not work with Windows XP

I have problems to make my USB Plantronics Gamecom headset mic works - be when the headset is plugged into USB port, or directly into the sound card. I think I checked all standard solutions: Windows OS updated, update driver for Plantronics, SB Audigy 2ZS Sound card driver updated, its mixer configured to capture a USB device to record the sound/voice and sound/voice playback (except when it is connected directly to the sound card, then I have this option is selected) , microphone not cut with setting the sound card and the "secret" on the micro iteself button is not on.

Should there be an option to adjust microphone levels when I click "Open volume control" on the volume icon in the taskbar (lower right corner of the screen)? This option does not appear.

Thanks for any advice you can give me!

Norm

Hello Norm58,

I suggest that you install the drivers for the Plantronics device and check if it is enabled in the playback devices.

a. Click Start, type Sound in the box to start the search.

b. click sound in the results of search at the top of the start menu.

c. click the Read tab.

d. on the tab 'Read' it has listed the sound options at your disposal. It should read "The plantronics device" click on it.

e. There should now be a checkmark on this option.

Thank you
Irfan H, Engineer Support Microsoft Answers.

Tags: Windows

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