USB ports not working not not on Satellite Pro C650 - 18 d

Hello
I have a Satellite Pro C650 - 18 d on which USB ports are dead.
So far, I've updated the chipset and BIOS - but they stay dead. It doesn't seem to be a power either. I have a USB key with LED and it does not light.

Any ideas? It's under warranty and so unable to try something wild!

Thanks for any help
Jim

Hi Jim

I recommend you to reinstall the OS and test the feature with the factory settings. Please, test it with several different USB devices. If none of them works, you must contact the Toshiba service provider in your country and leave check s portable.

Do you know how to find the addresses and phone numbers?

Tags: Toshiba

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