used open DVD player and is not detected by my computer or Device Manager

Portable Hi, im having a problem with my dvd player, it worked fine, then I stop my computer one night, woke up the next day, tried to open my dvd drive but it used open... so I checked my computer and it has not been detected there, so I took the next step and active Device Manager... it has not been shown here either ive deleted filters upper and lower, but nothing works, I still have to check the bios because im not sure 100% what to look for or even how to check the bios, Ive only had my laptop a year and keep it in good condition... I hope it's a software problem and I don't have to send it for repair.

any advice would be appreciated

OK, I tried the sfc/scan command prompt now he got 77% and said that he could not perform the requested operation, I'll try a few more things you have posted and get back to you with the results

Thanks for the help.

I took your advice and tried Panda antivirus so far its adware found one, an attepmts of two Trojans and blocked to high jack my wifi connection, it's much better than my old av that has not detected any of these things!

OK I just finished trying all the checks you mentioned... but nothing helps, looks like it's a hardware faliure after all, well.

Thanks for the help anyway.

Tags: Windows

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