used to install Vista service pack 2. help please

I tried to install it twice, just don't install. the progress bar gets all the way through, but it is said that it is impossible to install. I strongly doubt of my drive is full, I have nothing here. and I didn't cancel it... so any help is great!


Hey sarrade,.

Please, try the following steps to install Service Pack 2 on your computer.

The reason why Service Packs are system files corrupted or some third party software conflict or because of some obsolete drivers on the computer.

But you don't worry why it failed and what is the possible cause of his failure.

So, here are the steps:

1. turn off your anti-virus software.

2. put the computer in a clean boot by following these steps

a. Click Start, type msconfig.exe in the start search box and press ENTER to start the System Configuration utility.

If you are prompted for an administrator password or for confirmation, type your password, or click on continue.
b. on the general tab, click Selective startup, and then clear the check box load startup items. (The check box use the file Boot is not available.)
c. on the Services tab, click to select the skin all the Microsoft services check box, and then click Disable all.

Note following this step lets Microsoft services continue to operate. These services include networking, Plug-and-Play, record of events, error reporting, and other services. If you disable these services, you can permanently delete all restore points. Do not do this if you want to use to restore the system with the existing restore points.
d. click OK and then click on restart.

3. disconnect your external devices [basically printers, scanners, do not unplug keyboard or mouse]

4 turn off your Windows updates by clicking on the evolution of the setting in the Windows Update window. Check do not search for updates.

5 try to clear Windows Update history.

1. click on start--> all programs--> accessories--> right click on command prompt - click on run as administrator.

2. hit enter on each order now.


In the Services window, stop the following services by right-clicking on each of the services.

a. Background Intelligent Transfer Service

b. Crytpographic Service.

c. Windows Update Service.

3. go back to the command prompt and type these commands.

Ren catroot2 catroot2.old C:\WINDOWS\SYSTEM32\


C:\WINDOWS\ren c:\Windows\SoftwareDistribution softwaredistribution.old

Go back to Windows Services and restart the services which we stopped as shown in step 2.

4. open the Windows Update window and in the lower corner on the left, click installed updates. A list of updates will fill. In the upper right corner in the search box, try searching the KB972036 update.

If you find this KB972036update, please right-click on the update and uninstall.

5. close all windows and start downloading these two updates.

First update: analysis of system - KB947821 update tool

This is for the 32-bit operating system
 It is for the 64-bit operating system
Second update: Service Pack 2 for Windows Vista - KB948465

This is for the 32-bit operating system Service Pack 2

Is Service Pack 2 for 64-bit operating system

6. download both updates and launch the installation of the first KB947821 update. This update will take 15-20 minutes to install on your computer.

7. After installing KB947821 update, launch the installation of the Service Pack 2 update KB948465.

I would like to know once you have completed these steps.

Good luck sarrade

Tags: Windows

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