user double BIOS

HELO all I bought probook4530s i5 a few days before.

My previos on laptop windows was 7 Professional. I installation of the pre-launch with password and fingerprints

a few days after I formatted my pc and windows 7 pro to ultimate 7 upgrade when I install the Setup and security security preboot Manager then. his show dobule user in pre-launch.

I think that the problem of the previous user.

I can connect 2 times user on the start menu, but I want to delete a user please tell me how I can do this thanks


Thanks for the reply.

I have the problem, it wasn't windows problem.

the previous windows stored in the bios setting.

Just disable all titles pass, finger, in protectools admin console.restart the pc hp sparekey. make face, fingerprint digital, sparekey and new password. and restart.

problem solved thanks

Tags: Notebooks

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