user profile service service failed the logon.user profile cannot be loaded
everytime I try to log the error message above appears, as administrator of what s that keeps me from being able to try to solve
Hello
You can try to fix it with Safe Mode - repeatedly press F8 as you bootup.
Some programs such as the Google Updater (if you added the toolbar Google, Chrome or Google Earth) has been
known to cause this problem.
How to fix error "the user profile Service has no logon. User profile cannot be loaded. »
http://www.Vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html
How to fix error "your user profile was not loaded correctly! You have been logged on with a temporary
Profile. "in Vista
http://www.Vistax64.com/tutorials/135858-user-profile-error-logged-temporary-profile.html
BE VERY CAREFUL IF YOU USE THIS ONE:
DO NOT USE THE ACCOUNT HIDDEN ON A DAILY BASIS! If it corrrups you are TOAST.
How to enable or disable the real built-in Administrator account in Vista
http://www.Vistax64.com/tutorials/67567-administrator-account.html
Use the hidden administrator account to lower your user account APPLY / OK and then lift it to ADMIN.
This allows clear of corruption. Do the same for other accounts if necessary after following the above message.
You can use the hidden - administrator account to make another account as an ADMINISTRATOR with the same password (or
two with the same password) use to test or difficulty of the other.
You can run the Admin account hidden from the prompt by if necessary.
This tells you how to access the System Recovery Options and/or a Vista DVD
http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx
If you cannot access your old account, you can still use an Admin to migrate to another (do not forget to always
not that an Admin account that is not used except for testing and difficulty).
Difficulty of a corrupted user profile
http://windowshelp.Microsoft.com/Windows/en-AU/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspx
I hope this helps.
Rob - bicycle - Mark Twain said it is good.
Tags: Windows
Similar Questions
-
I need to know what I can do from here?
I can't click on my desktop, start menu or any other article... the only page that I discovered is my login page
Hello
You can try to fix it with Safe Mode - repeatedly press F8 as you bootup. The ADMIN account in trunk
Mode has no default password (unless someone has changed the password so it should be available).Some programs such as the updated Google (if you added the toolbar Google, Chrome or Google Earth)
has been known to cause this problem.Error message when you log on a Windows Vista-based or Windows 7 using computer a
Temporary profile: "the user profile Service has no logon. Unable to load the user profile.
http://support.Microsoft.com/kb/947215How to fix error "the user profile Service has no logon. User profile cannot be loaded. »
http://www.Vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.htmlHow to fix error "your user profile was not loaded correctly! You have been connected with a
temporary profile. "in Vista
http://www.Vistax64.com/tutorials/135858-user-profile-error-logged-temporary-profile.htmlBE VERY CAREFUL IF YOU USE THIS ONE:
DO NOT USE THE ACCOUNT HIDDEN ON A DAILY BASIS! If it corrupts you are TOAST.
How to enable or disable the real built-in Administrator account in Vista
http://www.Vistax64.com/tutorials/67567-administrator-account.htmlUse the Admin account hidden to lower your user account APPLY / OK then wear again to
ADMIN. This allows clear of corruption. Do the same for other accounts if necessary after the
above message.You can use the hidden - administrator account to make another account as an ADMINISTRATOR with your same
password (or two with the same password) use a test or difficulty to another.You can run the Admin account hidden from the prompt by if necessary.
This tells you how to access the System Recovery Options and/or a Vista DVD
http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspxIf you cannot access your old account, you can still use an Admin to migrate to another (don't forget
always leave to an Admin who is not used except for testing and difficulty account).Difficulty of a corrupted user profile
http://windowshelp.Microsoft.com/Windows/en-AU/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspxI hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.
-
I am not able to log in as administrator. How can I work around this to solve this problem?
· Restore point:
Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.
Try a restore of the system once, to choose a Restore Point prior to your problem...
Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~If the above does not work:
http://windowshelp.Microsoft.com/Windows/en-AU/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspx
Difficulty of a corrupted user profile
After creating the profile, you can copy the files from the existing profile. You must have at least three user accounts on the computer to perform these operations, including the new account that you created.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
http://support.Microsoft.com/kb/947242
A temporary profile is loaded after you connect to a Windows Vista-based system
See you soon.
Mick Murphy - Microsoft partner
-
I go to my account and it says that and I have no idea how to fix this, I have all the pics on my account and everything, which is a way I can fix it it and wont lose anything? Thank you!
Hello elenaax34,
Read the answer to the same problem as yours in this link.
-
type it the password of the account, it says the user profile service Service failed the profile logon.user cannot be loaded.on from the system restore, it said: System Restore could not start. What should I do?
Have a look here:
http://support.Microsoft.com/kb/947215
or here:
http://www.Vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html -
I have another computer. I turned it on and when I typed my windows password, I received the following message: the user profile service service has no logon. User profile cannot be loaded. Service user profile Service has no logon. User profile cannot be loaded. I use Windows 7 Professional. I don't have a password reset disk. How can I get?
Hello
You can try to fix it with Safe Mode - repeatedly press F8 as you bootup. The ADMIN account in trunk
Mode has no default password (unless someone has changed the password so it should be available).Some programs such as the updated Google (if you added the toolbar Google, Chrome or Google Earth)
has been known to cause this problem.Error message when you log on a Windows Vista-based or Windows 7 using computer a
Temporary profile: "the user profile Service has no logon. Unable to load the user profile.
http://support.Microsoft.com/kb/947215How to fix error "the user profile Service has no logon. User profile cannot be loaded. »
http://www.Vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.htmlHow to fix error "your user profile was not loaded correctly! You have been connected with a
temporary profile. "in Vista
http://www.Vistax64.com/tutorials/135858-user-profile-error-logged-temporary-profile.htmlBE VERY CAREFUL IF YOU USE THIS ONE:
DO NOT USE THE ACCOUNT HIDDEN ON A DAILY BASIS! If it corrupts you are TOAST.
How to enable or disable the built-in Windows 7 Administrator account
http://www.SevenForums.com/tutorials/507-built-administrator-account-enable-disable.htmlUse the hidden administrator account to lower your user account APPLY / OK and then lift it to ADMIN.
This allows clear of corruption. Do the same for other accounts if necessary after following the above message.You can use the hidden - administrator account to make another account as ADMINISTRATOR with password even
(or two with the same password) use a test or fix the other.You can run the Admin account hidden from the prompt by if necessary.
How Boot for Windows 7 System Recovery Options or use a Windows 7 boot disk.
http://www.SevenForums.com/tutorials/668-system-recovery-options.htmlWhat are the system recovery options in Windows 7?
http://Windows.Microsoft.com/en-us/Windows7/what-are-the-system-recovery-options-in-Windows-7How to create a Windows 7 system repair disc
http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.htmlIf you cannot access your old account, you can still use an Admin to migrate to another (don't forget
always leave to an Admin who is not used except for testing and difficulty account).Difficulty of a corrupted user profile
http://windowshelp.Microsoft.com/Windows/en-AU/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspxI hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.
-
The user profile service has not logon. User profile cannot be loaded.
This showed on my computor someday on my connection, and I am the administrator. So now I can not change anything on computor or backups or add programs or delete. I did nothing before that happened. Any help would be appreciated. I tried safe mode, but that did not solve the problem. I need a simple solution that I'm not terrible with computors. Thank you Sandy
Hello
You can try to fix it with Safe Mode - repeatedly press F8 as you bootup. The ADMIN account in trunk
Mode has no default password (unless someone has changed the password so it should be available).Some programs such as the updated Google (if you added the toolbar Google, Chrome or Google Earth)
has been known to cause this problem.Error message when you log on a Windows Vista-based or Windows 7 using computer a
Temporary profile: "the user profile Service has no logon. Unable to load the user profile.
http://support.Microsoft.com/kb/947215How to fix error "the user profile Service has no logon. User profile cannot be loaded. »
http://www.Vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.htmlHow to fix error "your user profile was not loaded correctly! You have been connected with a
temporary profile. "in Vista
http://www.Vistax64.com/tutorials/135858-user-profile-error-logged-temporary-profile.htmlBE VERY CAREFUL IF YOU USE THIS ONE:
DO NOT USE THE ACCOUNT HIDDEN ON A DAILY BASIS! If it corrupts you are TOAST.
How to enable or disable the real built-in Administrator account in Vista
http://www.Vistax64.com/tutorials/67567-administrator-account.htmlUse the Admin account hidden to lower your user account APPLY / OK then wear again to
ADMIN. This allows clear of corruption. Do the same for other accounts if necessary after the
above message.You can use the hidden - administrator account to make another account as an ADMINISTRATOR with your same
password (or two with the same password) use a test or difficulty to another.You can run the Admin account hidden from the prompt by if necessary.
This tells you how to access the System Recovery Options and/or a Vista DVD
http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspxIf you cannot access your old account, you can still use an Admin to migrate to another (don't forget
always leave to an Admin who is not used except for testing and difficulty account).Difficulty of a corrupted user profile
http://windowshelp.Microsoft.com/Windows/en-AU/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspxI hope this helps.
-
Hello
I have below problem while I'm starting to connect to my system. When I entered the password, I get the msg as below
"Failure of service to logon user profile Service. User profile cannot be loaded. »
I m trying for this morning.
Please help me in this problem.
Hello
You can try the following.
Shut down the laptop. Tap away at f8 that you start the laptop to enter the Windows Recovery Console. Use the arrow keys to select Safe mode and press ENTER. If windows will load in this mode, on the Start Menu, click principally made programs, click Accessories, click System Tools and run the system restore. Choose a restore point at least 48 hours prior to the issue of logon and then proceed to the restoration. When you are finished, Windows will restart as normal in order to check if you can now connect correctly.
Another option if the above does not help is as follows.
Shut down the laptop. Tap away at f8 that you start the laptop to enter the Windows Recovery Console. Use the arrow keys to select "Start using last good known Configuration" and press ENTER.
If none of the options above are successful, try to run the steps in the guide on the following link.
Kind regards
DP - K
-
Original title: cannot open a session
I get the message "the service user profile Service has no logon. User profile cannot be loaded. "I can't get on my computer. What can I do? Help, please! I need to get the work done.
Hello
These methods should help for Windows 7 or Vista.
References to Vista also apply to Windows 7.
You can try to fix it with Safe Mode - repeatedly press F8 as you bootup. The ADMIN account in trunk
Mode has no default password (unless someone has changed the password so it should be available).Some programs such as the updated Google (if you added the toolbar Google, Chrome or Google Earth)
has been known to cause this problem.Error message when you log on a Windows Vista-based or Windows 7 using computer a
Temporary profile: "the user profile Service has no logon. Unable to load the user profile.
http://support.Microsoft.com/kb/947215How to fix error "the user profile Service has no logon. User profile cannot be loaded. »
http://www.Vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.htmlHow to fix error "your user profile was not loaded correctly! You have been connected with a
temporary profile. "in Vista
http://www.Vistax64.com/tutorials/135858-user-profile-error-logged-temporary-profile.htmlBE VERY CAREFUL IF YOU USE THIS ONE:
DO NOT USE THE ACCOUNT HIDDEN ON A DAILY BASIS! If it corrupts you are TOAST.
-------------------------------------------------------------------------------------------------------------------------------------
For Windows 7:
http://www.SevenForums.com/tutorials/507-built-administrator-account-enable-disable.htmlUse the Admin account hidden to lower your user account APPLY / OK then wear again to
ADMIN. This allows clear of corruption. Do the same for other accounts if necessary after the
above message.You can use the hidden - administrator account to make another account as an ADMINISTRATOR with your same
password (or two with the same password) use a test or difficulty to another.You can run the command Admin account hidden from the prompt here if
necessary.How Boot for Windows 7 System Recovery Options or use a Windows 7 boot disk.
http://www.SevenForums.com/tutorials/668-system-recovery-options.htmlWhat are the system recovery options in Windows 7?
http://Windows.Microsoft.com/en-us/Windows7/what-are-the-system-recovery-options-in-Windows-7How to create a Windows 7 system repair disc
http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html-------------------------------------------------------------------------------------------------------------------------------------
For Vista:
How to enable or disable the real built-in Administrator account in Vista
http://www.Vistax64.com/tutorials/67567-administrator-account.htmlUse the Admin account hidden to lower your user account APPLY / OK then wear again to
ADMIN. This allows clear of corruption. Do the same for other accounts if necessary after the
above message.You can use the hidden - administrator account to make another account as an ADMINISTRATOR with your same
password (or two with the same password) use a test or difficulty to another.You can run the command Admin account hidden from the prompt here if
necessary.This tells you how to access the System Recovery Options and/or a Vista DVD
http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspxWhat are the system recovery options in Windows Vista?
http://Windows.Microsoft.com/en-us/Windows-Vista/what-are-the-system-recovery-options-in-Windows-VistaHow to create a Vista - free methods recovery disk
http://www.Vistax64.com/tutorials/141820-create-recovery-disc.html-------------------------------------------------------------------------------------------------------------------------------------
If you cannot access your old account, you can still use an Admin to migrate to another (don't forget
always leave to an Admin who is not used except for testing and difficulty account).Difficulty of a corrupted user profile
http://windowshelp.Microsoft.com/Windows/en-AU/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspxI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
-
I use Vista Home Premium
- Windows automatically updated and turn off the power.
- I couldn't connect, it says that the service user profile service does not logon. User profile cannot be loaded.
- Then I deleted my user profile in SafeMode by doing: 'make right click on computer - properties - settings - advanced - user - deleted my old account profile settings '. There is no option for me to "keep my files."
- Then I managed to connect, I guess having creates a default user account? Because there is a new folder in C:\Users\, called (former name). (old name) - PC. In C:\Users\(old name), it is empty.
Now, all my original files are gone because I deleted my old user profile. The size of my c: drive-has not changed much, so I guess all my files are still in only my computer, it's just that I can't find their "PATH". How could I get re-navigate to all my files? I need them so badly.
Thank you very much for the one who can help me.
Hello
Log on as ADMIN and look in C:\Users where C: is the drive where the user folders.
You can try to fix it with Safe Mode - repeatedly press F8 as you bootup.
Some programs such as the updated Google (if you added the toolbar Google, Chrome or Google
Earth) has been known to cause this problem.How to fix error "the user profile Service has no logon. User profile cannot be loaded. »
http://www.Vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.htmlHow to fix error "your user profile was not loaded correctly! You have been connected with a
temporary profile. "in Vista
http://www.Vistax64.com/tutorials/135858-user-profile-error-logged-temporary-profile.htmlBE VERY CAREFUL IF YOU USE THIS ONE:
DO NOT USE THE ACCOUNT HIDDEN ON A DAILY BASIS! If it corrrups you are TOAST.
How to enable or disable the real built-in Administrator account in Vista
http://www.Vistax64.com/tutorials/67567-administrator-account.htmlUse the hidden administrator account to lower your user account APPLY / OK and then lift it to ADMIN.
This allows clear of corruption. Do the same for other accounts if necessary after following the above message.You can use the hidden - administrator account to make another account as ADMINISTRATOR with password even
(or two with the same password) use a test or fix the other.You can run the Admin account hidden from the prompt by if necessary.
This tells you how to access the System Recovery Options and/or a Vista DVD
http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspxIf you cannot access your old account, you can still use an Admin to migrate to another (don't forget
always leave to an Admin who is not used except for testing and difficulty account).Difficulty of a corrupted user profile
http://windowshelp.Microsoft.com/Windows/en-AU/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspxI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
-
How can I solve this problem? I have Windows Vista.
Hello
1st thing to try is the system in safe mode restore to before the problem
http://www.windowsvistauserguide.com/system_restore.htm
Windows Vista
Using the F8 method:
- Restart your computer.
- When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
- Select the Safe Mode option with the arrow keys.
- Then press enter on your keyboard to start mode without failure of Vista.
- To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
- Do whatever tasks you need and when you are done, reboot to return to normal mode.
If that does not solve it read more
read the tutorial below
When you log on a Windows Vista-based or a Windows 7 computer by using a temporary profile, you receive the following error message:
The user profile Service has not logon. User profile cannot be loaded.http://support.Microsoft.com/kb/947215#letmefixit
Your user profile was not loaded correctly! You have been logged on with a temporary profile.
http://support.Microsoft.com/kb/947242
If you tried to log on to Windows and received an error message telling you that your user profile is damaged, you can try to fix it. You will need to create a new profile and then copy the files from the existing to the new profile. You must have at least three user accounts on the computer to perform these operations, including the new account that you created.
http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile
-
I just installed the three latest updates (04/27/11) and now my desktop computer says "the service user profile Service does not log. User profile cannot be loaded. "Does anyone have any suggestions. I now use my laptop because I was the only user on the desktop, there is no way to get on it now.
Hello
1st thing to try is the system in safe mode restore to before the problem
http://www.windowsvistauserguide.com/system_restore.htm
Windows Vista
Using the F8 method:
- Restart your computer.
- When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
- Select the Safe Mode option with the arrow keys.
- Then press enter on your keyboard to start mode without failure of Vista.
- To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
- Do whatever tasks you need and when you are done, reboot to return to normal mode.
If that does not solve it read more
read the tutorial below
When you log on a Windows Vista-based or a Windows 7 computer by using a temporary profile, you receive the following error message:
The user profile Service has not logon. User profile cannot be loaded.http://support.Microsoft.com/kb/947215#letmefixit
Your user profile was not loaded correctly! You have been logged on with a temporary profile.
http://support.Microsoft.com/kb/947242
If you tried to log on to Windows and received an error message telling you that your user profile is damaged, you can try to fix it. You will need to create a new profile and then copy the files from the existing to the new profile. You must have at least three user accounts on the computer to perform these operations, including the new account that you created.
http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile
-
When I try to login, I get "user profile Service service has no logon. User profile cannot be loaded. "What does that mean? How did this happen and how to fix it?
Hello
1st thing to try is the system in safe mode restore to before the problem
http://www.windowsvistauserguide.com/system_restore.htm
Windows Vista
Using the F8 method:
- Restart your computer.
- When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
- Select the Safe Mode option with the arrow keys.
- Then press enter on your keyboard to start mode without failure of Vista.
- To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
- Do whatever tasks you need and when you are done, reboot to return to normal mode.
If that does not solve it read more
read the tutorial below
When you log on a Windows Vista-based or a Windows 7 computer by using a temporary profile, you receive the following error message:
The user profile Service has not logon. User profile cannot be loaded.http://support.Microsoft.com/kb/947215#letmefixit
Your user profile was not loaded correctly! You have been logged on with a temporary profile.
http://support.Microsoft.com/kb/947242
If you tried to log on to Windows and received an error message telling you that your user profile is damaged, you can try to fix it. You will need to create a new profile and then copy the files from the existing to the new profile. You must have at least three user accounts on the computer to perform these operations, including the new account that you created.
http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile
-
I can't log on to my laptop. I get the message "the service user profile Service has no logon. User profile cannot be loaded. "Can anyone help?
Hello
1st thing to try is the system in safe mode restore to before the problem
http://www.windowsvistauserguide.com/system_restore.htm
Windows Vista
Using the F8 method:
- Restart your computer.
- When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
- Select the Safe Mode option with the arrow keys.
- Then press enter on your keyboard to start mode without failure of Vista.
- To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
- Do whatever tasks you need and when you are done, reboot to return to normal mode.
If that does not solve it read more
read the tutorial below
When you log on a Windows Vista-based or a Windows 7 computer by using a temporary profile, you receive the following error message:
The user profile Service has not logon. User profile cannot be loaded.http://support.Microsoft.com/kb/947215#letmefixit
Your user profile was not loaded correctly! You have been logged on with a temporary profile.
http://support.Microsoft.com/kb/947242
If you tried to log on to Windows and received an error message telling you that your user profile is damaged, you can try to fix it. You will need to create a new profile and then copy the files from the existing to the new profile.
http://Windows.Microsoft.com/en-us/Windows-Vista/fix-a-corrupted-user-profile
-
The above message appears when I try to log in. He only started past today, for no apparent reason. I can access a different account on my computer, but that information is stored on my own connection. The administrator so I cannot get a more far by creating other accounts etc, (which would not have the info I need anyway). Help... I work from home so it's impossible to get anything done. Thank you.
Hello suestev,
Thanks for posting your question on the Microsoft answers Forum.
Please see the Microsoft KB article below for assistance with the error:
KB 947215 - error message when you log on a Windows Vista-based computer by using a temporary profile:
"The user profile Service has no logon. Unable to load the user profile.
http://support.Microsoft.com/kb/947215I have included several links that addresses the error message for the user profile cannot be loaded.
You profile might be corrupted and needs to be recreated.You can also check the tutorial to
http://www.Vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.htmlGood thread on Technet dealing with corrupted user profiles
http://social.technet.Microsoft.com/forums/en-us/itprovistasecurity/thread/e806dd5d-6764-463e-B181-e3aaee271231/How to fix a corrupted user profile:
http://windowshelp.Microsoft.com/Windows/en-us/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspxIf please reply back and let us know if these articles have helped solve your problem or if you still need help.
Sincerely,
Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
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